Technical Pre-Sales / Solution Consultant

Experience required: 2-4 years

Job Location: Pune/Mumbai

Overview:

We are looking for a Technical Presales / Solution Consultant with 2-4 years of experience to support customer discovery, solutioning, demos, proposal creation, and technical presales activities across Atlassian, DevOps, ITSM, and Project Management solutions. This is a technical and customer-facing role, requiring the ability to understand customer requirements, map them to suitable tools and solutions, conduct demonstrations, respond to RFPs/RFIs, and work closely with sales and delivery teams.

Key Responsibilities

Customer Discovery & Requirement Understanding

• Participate in customer calls, discovery workshops, and requirement-gathering sessions.
• Understand customer business processes, technical landscape, pain points, and expected outcomes.
• Capture requirements related to ITSM, Agile project management, DevOps, integrations, reporting, workflows, and governance.
• Identify feasibility, gaps, risks, and assumptions during early-stage discussions

Technical Solutioning

• Assist in designing solution approaches based on customer requirements.
• Map requirements to tools such as Jira, Jira Service Management, Confluence, Bitbucket, GitLab, Jenkins, GitHub, and other DevOps/ITSM tools.
• Support solution architecture for ITSM, Agile delivery, DevOps, project tracking, automation, reporting, and integrations.
• Work with senior consultants/architects to define implementation scope, approach, assumptions, and dependencies.

Demos & Presentations

• Prepare and deliver product demonstrations based on customer use cases.
• Create demo flows for Jira, JSM, Confluence, DevOps workflows, dashboards, automation, and integrations.
• Customize demos to show business value and practical implementation scenarios.

RFP/RFI & Proposal Support

• Support responses to RFPs, RFIs, questionnaires, and technical evaluation documents.
• Prepare proposal content including scope, approach, assumptions, timelines, deliverables, and prerequisites.
• Work with sales and delivery teams to create effort estimates and solution documents.
• Support creation of presentations, solution notes, and client-facing documentation.

Coordination with Sales & Delivery

• Work closely with the sales team during qualification, discovery, demos, and proposal stages.
• Coordinate with delivery teams to validate feasibility, effort, risks, and implementation approach.
• Ensure smooth handover from presales to delivery after deal closure.
• Support internal knowledge sharing and reusable solution assets.

Required Skills & Experience

• 2-4 years of experience in technical presales, solution consulting, business analysis, technical consulting, or implementation support.
• Good understanding of ITSM, Agile project management, DevOps, and enterprise collaboration tools.
• Exposure to tools such as Jira, Jira Service Management, Confluence, Bitbucket, GitLab, GitHub, Jenkins, or similar platforms.
• Ability to understand workflows, integrations, reports, dashboards, automation, and process requirements.
• Experience in preparing proposals, solution documents, presentations, and RFP/RFI responses.
• Strong communication skills and ability to interact with customers confidently.
• Ability to work with sales, technical, and delivery teams.
• Basic understanding of implementation lifecycle, project scope, timelines, assumptions, and risks.

Good to Have

• Experience with Atlassian tools such as Jira, JSM, Confluence, Bitbucket.
• Knowledge of ITIL / ITSM processes such as Incident, Service Request, Change, Problem, SLA, and CMDB.
• Understanding of DevOps toolchains, CI/CD, source code management, and integrations.
• Exposure to project management, Agile/Scrum, dashboards, reporting, and governance.
• Experience in customer-facing demos or technical presentations.
• Certifications in Atlassian, ITIL, Agile, DevOps, or cloud technologies will be an added advantage.

Desired Candidate Profile

• Technically curious and comfortable learning new tools.
• Strong problem-solving and analytical skills.
• Good documentation and presentation skills.
• Comfortable in customer-facing discussions.
• Able to translate customer requirements into practical solution approaches.
• Collaborative mindset with the ability to work across sales, presales, and delivery teams.

Role Outcome:

The candidate will help the organization convert customer requirements into practical, feasible, and well-positioned solutions by supporting discovery, demos, technical solutioning, proposal creation, and delivery handover.