Incident / Problem / Process Manager

Andema • 1 month ago
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Salary
≈ $36k – $66k per year (Estimated)
Location
Hybrid (Lille, France)
Employment
Freelance

First seen by Alion on Sep 25, 2026.

Overview
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Andema

Andema is a French IT services firm that places engineers and consultants with clients in sectors such as media. It recruits network and radiofrequency engineers, data engineers, data scientists, machine learning engineers and Java and .NET developers. The company is based in Lille, France.
andema.org • HQ: Lille, France • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • Est. 2024
Tech stack of Andema

Dans le cadre de l’accompagnement de notre client, nous recherchons un Incident / Problem / Process Manager pour intervenir sur des enjeux de gestion des incidents, problèmes et amélioration continue des processus IT.

Vos missions principales :

  • Piloter et suivre les incidents majeurs et problèmes complexes

  • Coordonner les différents intervenants et assurer le suivi jusqu’à résolution

  • Analyser les causes racines et mettre en place les actions correctives

  • Suivre les KPI, SLA et plans d’amélioration

  • Faire évoluer et optimiser les processus ITIL

  • Animer les instances de suivi et produire le reporting associé

  • Contribuer à l’amélioration continue de la qualité de service IT

Profil recherché

Profil recherché :

  • Expérience significative en Incident Management, Problem Management et/ou Process Management

  • Bonne maîtrise des environnements ITIL et des processus de gestion des services IT

  • Expérience en coordination transverse et avec différents interlocuteurs techniques et métiers

  • Aisance dans le pilotage, l’analyse et le suivi d’actions

  • Bon relationnel et capacité à évoluer dans des environnements complexes

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