Reservations Manager

ANDRONIS IS CURRENTLY RECRUITING

RESERVATIONS MANAGER

(based in Athens-Elliniko)

We are looking for a Reservations Manager who wants to move their career forward. If this sounds as a great challenge, why don’t you join ANDRONIS and embrace our vision driven by an inspiring purpose of providing the finest services around the world.

About Us

Memories that matter, from people who care!

We are passionate about creating unforgettable moments and memories. We achieve this by ensuring that our guests truly enjoy simple pleasures. Each Andronis hotel is inspired by the landscape in which it is located, respecting the cultural heritage of the area. Our team is devoted to offering the warmest hospitality and unparalleled service to all our guests. Cosmopolitan life at its best & authenticity is what lies at the heart of the #AndronisExperience.

Meet the Team

Our team consists of people with vision and passion for what they do. Our associates are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health professionals, take care of the well-being of every associate and each team on a personal and professional level.

As a Reservations Manager you will

· Manage all rooms reservations processes for the hotel

· Ensure all email traffic is monitored and reservations appropriately recorded and checked - dates, price, market segmentation, sources et

· Handling Online Booking Engine and the group’s multi-PMS

· Handling incoming requests (e-mail, phone calls and website)

· Processing all reservation requests, changes, and cancellations received by phone or email

· Having knowledge of all major Extranets (Β2Β, B2C, OTAs)

· Room Allocation

· Communicating with the Sales and Accounting Departments regarding offers or following up on payments

· Answering questions about property facilities/services and room accommodations

· Prepare reports for the upper management team

· Handling and monitoring commission invoices for the travel agencies

· Liaising with travel agents

· Train reservation agents to meet its standard

· Coordinate with Front Office staff to coordinate a smooth operation

Entry Requirements

· Excellent command of the English language, both oral and verbal

· Knowledge of any other language will be considered an asset

· Multi-tasking

· Excellent communication and organizational skills

· Ability to effectively working under pressure

· At least 2 years experience in a relevant position

· Experience in a multi-property management system will be considered an asset

· Experience in Opera PMS and Pylon

· Familiar with Forbes standards will be considered an asset

· MS Office Suite skills

· Teamwork spirit and customer service attitude

· Ability to motivate and lead a team

· Strong attention to detail

Why Be Part of Our Journey?

It is a unique chance for you to work in one of the fastest growing hotel groups, alongside dedicated colleagues and professionals. Being a part of Andronis is not "just a job". There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit.

Our Promise to You

Andronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.

Andronis is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, age, sexual orientation, marital status, national origin, pregnancy, color, citizenship or any other group protected by the law.