Sales Ops Coordinator

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics, a family-owned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.

The Target Pay Range for this position is $24-$29 hourly. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget

Job Purpose/Overview

As a Sales Operations Coordinator, you will play a pivotal role in supporting the sales team by ensuring the seamless execution of sales requests and efficient processing of ServiceNow tickets related to contracts. This role is responsible for managing and resolving contract-related requests submitted through ServiceNow, processing sales requests within the CPQ system, and providing troubleshooting support and guidance to the sales team. The ideal candidate will thrive in a fast-paced environment and demonstrate strong attention to detail, excellent problem-solving skills, the ability to manage multiple priorities, and a commitment to operational excellence.

Essential Duties and Responsibilities

As a Sales Ops Coordinator, you will work in a fast-paced environment, with a high volume and velocity of work that is a result of the demand generated by our Sales Associates. Serving as a valuable partner to the Sales team, your role will be instrumental in enabling them to achieve their sales targets and assisting the company in reaching its overarching organizational goals. Your expertise and support will be crucial in navigating this energetic setting and ensuring the efficient execution of requests.

• Respond to real-time requests from sales representatives, such as entering deal details and submitting for approvals.
• Input, manage, and process ServiceNow tickets and requests submitted by the sales team, ensuring accuracy, timely resolution, and efficient processing.
• Troubleshoot issues and resolve inquiries related to sales operations, programming, and system usage.
• Serve as a point of contact for the sales team, answering questions and providing operational guidance.
• Collaborate with internal teams to streamline processes and enhance system efficiencies.
• Identify opportunities for process improvement and recommend solutions to enhance operational performance.
• Participate in special projects or initiatives as assigned.

Education and Experience

· Bachelor’s Degree or equivalent experience preferred.

· 0-2 years of experience in sales operations, data management, or a similar role.

· Familiarity with CPQ systems and sales processes preferred.

Knowledge, Skills and Abilities

Sales Ops Coordinators need the following skills in order to be successful:

· Exceptional attention to detail and accuracy.

· Strong organizational and time management skills.

· Ability to prioritize tasks and meet deadlines in a fast-paced environment.

· Excellent communication skills, both written and verbal.

· Problem-solving mindset with the ability to troubleshoot and resolve issues efficiently.

· Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint,

· Experience using ServiceNow or similar ticket management systems to track, manage, and resolve requests.

· Experience with CPQ systems and CRM platforms is highly desirable.

· A proactive approach to identifying and implementing process improvements.

· Ability to work both independently and collaboratively as part of a team.

Sales Ops Coordinator Work Environment:

· Sales Ops Coordinators work in a fast-paced environment where they are constantly interacting with sales associates, Sales Ops leaders, and other members of the sales team.

· They must be able to handle multiple tasks simultaneously and be able to work well under pressure.

· Work regular business hours, but they may occasionally have to work overtime to meet deadlines or to support other time zones.

Travel

Minimal Travel; less than 10%

Working Conditions

The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent.

The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, database management, email, and the Internet. The associate is frequently required to use a phone, calculator, and printer.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Benefits

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates.

Benefits eligiblity is based on employment status.

• Paid Time Off & Holidays

• Medical, Dental, Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

Commitment to Equal Employer Opportunities

We are proud to be an Equal Opportunity Employer. For a complete EEO statement, please see our Career page at Antech Careers.

Note to Search Firms/Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.