Customer Services Agent - France
Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.
Back in 2009, our Chairman Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.
Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year.
At AnyVan, we’re super proud of the service we provide. Our team is quick, friendly, and knows how to make every customer feel supported, whether they’re moving house or precious sentimental items, it can be a stressful time for our customers.
Our CS roles are fast-paced and high-energy and that’s why we love it! Plus, with our amazing Trustpilot rating, you can see how great we are at what we do!
We’re not just looking for anyone; we want people who are driven, love a challenge, and are eager to grow with us. You’ll have all the training and tech you need to stay on top of your game and help our customers in the best way possible.
Why join our CS team?
Great tools and tech to help you do your best work
Top-notch training so you’ll always be at the top of your game
A fun, high-performing team that loves what they do
Room to grow, if you’re keen to take on more, we’re all about promoting from within
Sound like the place you want to be?
What you'll be doing:
We take a multi-channel approach to supporting our customers. So you’ll need to be ok speaking to our customers on the phone who live in France as well as digitally via whatsapp and other digital channels:
You'll be our frontline expert, managing and resolving customer queries with a focus on retaining and promoting positive customer relationships, that are reflected in high Trustpilot reviews
Make sure customer waiting times are kept to a minimum, maximum queries are answered quickly with first time resolution where possible and team objectives are delivered
Use great active listening and questioning skills to correctly assess, manage and resolve queries
Escalate any complex/high risk issues quickly and appropriately and keep all parties fully informed until they’re resolved
Keep all customer communication records and data updated and accurate in the right systems
What you’ll need to succeed:
3 years+ customer services experience in a call centre environment
The ability to speak and write in French and English Fluently
A genuine passion for delivering unparalleled service and going the extra mile for our customers
A minimum speed of 30+ words per minute with high accuracy
Proficient with IT packages (especially G-Suite) and digital services
Comfortable working towards and achieving targets
Able to adapt quickly, juggle multiple tasks, and prioritise effectively in a dynamic environment
A bias to action with a proven track record of getting things done quickly and well
The ability to commute to our offices in the CBD for work and work to our shift patterns
We align to European operating hours roles operate on a shift pattern basis around the following in South African Standard Times
Apr - Sep, Monday - Friday 9.00am - 10.00pm Saturday - Sunday 1 0.00 am -7.00pm
Oct - Mar, Monday -Friday 1 0.00am - 1 1.00pm Saturday - Sunday 1 0.00am -8.00pm
Strong alignment with our company values
What We Offer:
Competitive Salary - Highly competitive salaries + monthly commission scheme
Generous Time Off - 20 days +public holidays and Christmas Eve on us
Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery
Future Ready - 5% you, 5% us
Easy Travel - Free parking or transport home after 7pm
Daily Perks - In-house barista coffee, free breakfast every day
Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)
Career Growth - Join a disruptive technology leader and fast forward your career move
Our company values are:
Have fun, get it done
Progress over perfection
One team thinking big
You can find out more about our culture here:
https://www.anyvan.com/careers
DE&I
We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.