Platform Operations Engineer

Key Responsibilities

• Provide operational support for Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online and Teams.

• Perform initial troubleshooting and incident management across collaboration platforms, identity services and hosting environments.

• Coordinate with specialist teams to resolve technical issues.

• Execute documented Standard Operating Procedures (SOPs) and operational runbooks.

• Support service restoration, backup verification and recovery activities.

• Maintain operational records, documentation and handover notes.

Job Requirements

• Relevant experience in enterprise IT operations or infrastructure support.

• Working knowledge of Microsoft 365 services and identity management.

• Familiarity with on-premises enterprise IT platforms.

• Strong incident management, troubleshooting and coordination skills.

• Ability to follow operational procedures and technical documentation.

• Good communication and teamwork skills.

• Ability to work with multiple technical teams to ensure service continuity.

Good to Have

• Experience with hybrid infrastructure and cloud operations.

• Knowledge of Microsoft Entra ID, Exchange Online, SharePoint Online and Microsoft Teams.

• Experience in backup, recovery and service restoration activities.
  

  EA Number: 11C4879

Skills

Standard Operating Procedures Development, Standard Operating Procedures, Microsoft 365, IT Operations Management, Teamwork, Operational Procedures, Enterprise IT Infrastructure, Records Maintenance, IT Infrastructure, Service Recovery, Identity Management Systems, Microsoft Exchange, IT Operations, Backup & Recovery, Microsoft Support, Liaise With Technical Teams, Microsoft Teams, Incident Management, Infrastructure Support