Secretary

Job Specification

Qualification: Any Graduate

Experience: Minimum 2 to 4 years in Reputed Health care originations

Skills: Communication Skills, Interpersonal Skills, Professional knowledge, Emotional Stability & Behavioral Approach, Time Management, Typing Skills, Computer Knowledge MS - Office.

Job Description

ON ADMISSION:

• To make sure that the allocated room is clean and ready with requite room facilities / amenities.
• To ensure that the patient and attendees are oriented well about the facilities available in the wards and about the institution.
• To place door card with patient UHID and Consultant.

WARD RESPONSIBILITIES:

• To attend Morning Ward huddle
• To prepare bed status on the notice board
• To keep the ambience neat and tidy
• To Update the billing card with the usage details of equipment etc.,
• To send supplementary billing card to the billing department within 5 days
• To maintain the patient’s case sheet neatly with all the necessary documents and seal the consultants name in the appropriate document.
• All VIP arrivals in the hospital to be informed to HOD / General Manager.
• To obtain billing clearance for patients before surgery / major procedure.
• To intimate Against Medical Advice (AMA) details to HOD and GM office.

DISCHARGE:

• Assist doctor in typing discharge summaries from the day of admission
• To coordinate with the DMO / Consultants to complete the discharge summary.
• To make sure that the summary has appropriate ICD coding
• To organize DPEP for the discharge confirmed Ortho and Cardiac patients
• To ensure that the Clinical pharmacist checks the discharge medicine before discharge summary is finalized.
• To orient the discharge TAT process (Cash / Credit) to the patients / family.
• To distribute feedback form to the patients
• To submit the billing card to billing section with summary for credit patient
• To ensure that the hospitalization bills are settled before dispatch of reports
• To handover the discharge summary and reports to the patient
• To explain the pending reports, if any and to issue the pending report authorization form.
• To explain the review date and fix the appointment
• To submit one copy of the discharge summary to OPD for referral discharges
• To coordinate with the clinical pharmacist to explain the medication for the patient.
• To collect filled up feedback forms and hand over it to GR department
• Compliance to 4 initiatives Fond farewell, Discharge in 60 min, Service Excellence Standards and Patient feedback
• To handover investigation slip to patient for test to be carried out during their review visit

IN CASE OF SICK / EXPIRED PATIENT :

• To inform the patient‘s attendees
• To help the relatives / attendees
• To speed up the billing process

TRANSFER IN AND OUT :

• To coordinate with admission counter and wards for shifting the patients through share points.
• To check for double occupancy

CRITICAL CARE UNITS :

• To do registration for new born baby.
• Birth intimation to be given to MRD.
• To co-ordinate with admission counter and wards for patient transfer.
• To follow the forms like Consent / Critical illness form etc.,
• In case of expiry / AMA
  • To help the relatives / attendees
  • To speed up the billing procedure within 1 hour.
  • To pass the death information to concerned departments through mail.
• In case of MLC death, photocopies of patient death summary and death certificate to be handed over to Security Office.
• To maintain all records pertaining to ACE.
• To prepare ACE reports without delay.

GENERAL:

• To report for duty on time in appropriate grooming standards.
• To intimate leave to the Supervisor well in advance
• To dispatch discharge patient case sheet to MRD within 24 hrs of discharge.
• To update the discharge process time tracker on a daily basis and to notify the reason for delay in appropriate column.
• To track the discharge TAT for cash and credit patient and average discharge TAT for total discharges
• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.
• To perform any job / task as and when assigned by the superior.
• To do any other jobs assigned by superior due to exigencies of work