Store Manager

POSITION OBJECTIVE

- Achieve company objectives, ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales

- Implement operating procedures at the store as per the company and Brand standards

- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales

- Provide feedback to the Area Manager and Operations Manager with regards to employees and products

Key Responsibilities

- Brief and guide the staff on achievement of the daily / weekly / monthly sales target

- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss

- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs

- Ensure minimal stock loss manage stockrooms

- Implement the operating procedures at the store and ensure the brand and company’s policies and procedures are adhered by all the staff at all the times

- Apply creative techniques to achieve / exceed the store sales target

- Ensure has the required stock levels to maximize the sales

- Weekly audit the store administration and resolve discrepancies if any

- Manage the daily roaster, leave and grievances of the retail staff

- Maintain the visual merchandising standards at the stores all the time as per set VM standards

- Promote the Club Apparel Loyalty Program of the company for repeat sales

- Supervise the store and provide feedback to the Area Manager with regards to the employees and products

- Ensure awareness and vigilance at all times of security in the store without any negligence

- Must be updated about the various brands of the group for suggestive selling to the customers

- End to end store operations responsibility

- Must be physically fit to stand for extended hours and heavy lifting