Senior Application Support Engineer (temporary contract)

About You

You are a Senior Application Support Engineer (L2/L3) who keeps mission-critical public sector systems running and turns recurring incidents into lasting improvements. You will support critical government programs within an SRE organization, resolving complex production incidents, diagnosing root causes across logs and traces, and helping keep operational toil below 50% of the team’s time.

You thrive under pressure and act as the technical bridge between business and development teams. You are the go-to reference for the architecture of the systems you support, and you lead the Go-Live process for new systems entering production.

• Note: This position is offered under a 3-month assignment (with the possibility of extension) and follows a hybrid model, with 3 to 4 days per week on-site and 1 to 2 days remote, Monday through Friday.

You Bring to Applaudo the Following Competencies:

• Bachelor’s Degree in Computer Science, Information Systems, or a related field is desired, or equivalent professional experience.
• 3+ years of experience in L2/L3 application or production support.
• Advanced SQL skills, preferably with Cloud SQL, for data diagnosis and correction.
• Advanced experience with Cloud Logging and distributed tracing to identify root causes, including intermittent errors.
• Intermediate to advanced knowledge of ITIL 4 incident management and support governance.
• Advanced experience leading RCA and post-mortem processes, detecting patterns, and proposing redesigns.
• Strong communication skills to translate business needs into technical terms and vice versa.
• Working knowledge of English is required; Spanish will be the primary language of communication within the project.
• Technical leadership and the ability to work effectively under pressure.
• ITIL 4 Specialist Create, Deliver and Support certification is desired, as well as training in advanced SQL and RCA/post-mortem practices.

You Will Be Accountable for the Following Responsibilities:

• Identify recurring incidents and formalize them as redesign requirements for the SRE Core team.
• Execute high-criticality production fixes when there is a risk of service outage.
• Diagnose root causes using logs and traces, including intermittent errors.
• Serve as the technical bridge between the business and development teams.
• Define and monitor ticket quality standards for the team.
• Lead the Go-Live process for new systems.
• Act as the technical reference for the architecture of the supported systems.

• Advanced SQL and Cloud SQL experience for data diagnosis and correction.
• Advanced experience with Cloud Logging and distributed tracing.
• Experience with ITIL 4 incident management and RCA/post-mortem practices.
• Strong communication skills between business and technical teams.
• Technical leadership and ability to work under pressure.

About Us

We Are Engineered Different.

At Applaudo, talented people design, build, and scale meaningful, AI-powered solutions that create real business impact. As an AI-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow.

We are building a high-performance culture grounded in five values: Empowering Excellence, Collaborative Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication. These define how we work, how we support one another, and how we hold ourselves accountable.

Applaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading AI-native transformation at scale.