German Customer Service Specialist - Insurance Sector

Are you passionate about communication and delivering high-quality support? We are hiring on behalf of our client for the role of German Customer Specialist for insurance field one of top 10 the nation's largest car insurer-we are looking for motivated talents to join our team.

In this role, you will independently manage and resolve German-speaking customer inquiries within the automotive insurance sector.

Key Responsibilities

• Customer Consultation: Provide independent, case-closing telephone advice to existing and prospective customers regarding motor vehicle insurance.

• Contract Management: Process new applications, vehicle changes, conversions, terminations, and general account updates.

• Offer Preparation: Generate insurance offers for composite lines (liability, accident, property, and legal expenses) directly during customer consultations.

• Appointment Scheduling: Arrange pension consultation appointments for customers within the service flow.

• Data Logging: Perform precise real-time entry and updates of customer accounts and case notes to ensure high quality and prevent financial damages.

• Document Processing: Handle and log incoming physical and digital documents (mail/emails) accurately and on time.

Requirements

• Language Proficiency: Fluent German skills (written and spoken at a C1 - C2 level) with advanced communication and listening skills.

• Problem-Solving Skills: A proactive, solution-oriented mindset to handle customer dissatisfaction and resolve inquiries on the first contact.

• Technical Literacy: Comfortable navigating Windows, Chrome, MS Office, and specialized CRM/claims management platforms.

• Educational Background: Minimum of a high school diploma or equivalent qualification.

• Flexible to work in rotational shift

Benefits

• Attractive compensation package: 1.450€ gross + the productivity bonus is up to 10% of your gross salary, subject to target achievement.

• Comprehensive Training: A 61-day, fully paid, structured induction and classroom training program provided directly by the client.

• Professional Growth: Continuous refresher courses aligned with policy changes to support your ongoing career development.

• Strong Team Culture: Work alongside an established, professional team of 70 German-speaking colleagues.

• Clear Performance Metrics: Well-defined productivity targets and structured KPIs to guide and measure your professional success.
• Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation. For this opportunity specifically, our client is also able to offer permanent accommodation based on availability.