Customer Experience & Sales Ops Intern - Naukr AI
Apprenticely is working with our company partner, the Naukr Ai to add a Customer Experience & Sales Operations Intern to their team in Bentonville, Arkansas! Must be based in Northwest Arkansas.
Our Apprenticely Internship Program is a three-month program (working 32-40 hours a week) that places selected candidates with employers across Arkansas in IT positions to gain experience under the guidance of a professional mentor/IT support team. Internships are designed as an on-ramp to an IT career and can roll into full-time positions based on employer demand.
About the Employer:
Naukr.ai - Your AI Data Scientist
We are building a Generative AI Operating System for Data Science that transforms how organizations interact with their data.
Microgcc is an Enterprise AI SaaS company building and deploying the Naukr AI Enterprise AI Data Scientist platform. Our platform develops and deploys autonomous data science and insights reporting agents that replace manual, offshore-heavy data engineering models. We deliver insights faster, better, and cheaper by bypassing legacy data processing bottlenecks.
Naukr.AI is replacing & augmenting Human Data Scientists with Agents.
About the Role:
In this dual-focused internship, you will gain hands-on exposure to the entire technology sales funnel and customer life cycle. You will support lead generation, participate in discovery calls, assist with customer onboarding, and help collect product feedback to ensure high satisfaction rates. This is an ideal position for someone passionate about sales
strategy, relationship-building, and software technology.
Key Responsibilities
Customer Experience:
o Assist with customer onboarding, ensuring new clients set up and adopt the product smoothly.
o Respond to customer inquiries via chat, email, or ticketing systems to deliver quick, effective solutions.
o Gather customer feedback, identify common pain points, and share actionable insights with the product and sales teams.
o Help analyze customer satisfaction metrics (NPS, CSAT) and contribute to customer retention initiatives.
CRM & Data Operations:
o Maintain and update prospect and customer records in our CRM software (e.g., Salesforce or HubSpot).
o Help track key sales and CX performance indicators (KPIs) to optimize overall workflows.
Sales Operation & Lead Generation Support
o Research target industries, accounts, and decision-makers to build targeted outreach lists.
o Support outbound outreach efforts via email, LinkedIn, and warm calls.
o Shadow Account Executives on sales presentations, product demonstrations, and closing calls.
o Assist in preparing customized pitch decks, product proposals, and prospect research briefs.
Qualifications of an ideal candidate:
- Strong verbal and written communication skills with an ability to clearly explain tech products. High level of empathy and a problem-solving mindset when interacting with clients.
- Self-motivated, collaborative, and adaptable in a fast-paced environment.
- Familiarity with basic office tools (Google Workspace, MS Office) and a strong eagerness to learn CRM platforms (Twilio, HubSpot, Zendesk, etc.).
- Mobility: High energy and complete willingness to travel frequently to client offices at a short notice as required by deployment schedules.
- The "Challenger" Mindset: A proactive, problem-solving attitude-someone who doesn’t just sit behind a laptop, but actively engages clients to ensure technical success.
- Direct mentorship from experienced Sales and CX leadership.
- Practical, resume-building experience across the modern B2B SaaS buyer journey.
- Potential path toward a full-time role upon completion of the internship.
What You Will Gain
Additional Details:
- Pay Range: $15/hr * Bonus potential based on performance
- Schedule: 32 - 40-hour week: Must be able to work 5 hours a day during 8 a.m. - 5 p.m. Monday-Friday
- Length of Internship: 3 months with the potential to convert to a full-time opportunity based on employer demand
- Location: Bentonville, Arkansas
Our Must Haves:
- Current Arkansas state resident
- Ability to pass a standard background check
- Ability to work 32-40 hours a week, during and following the three-month internship
- Ability to work full-time in the United States without a current or future need for visa sponsorship
- High curiosity and interest in learning new technologies and growing or starting your IT career
- Technical aptitude exhibited through projects, experience, or online learning and the ability to communicate what you know