IT Support Technician

Steamatic is Australia’s longest established and largest restoration Company with over 35 locations throughout Australia and growing each year. We have available work Nationwide in Metropolitan and Regional areas.

We are now looking to recruit an experienced and qualified IT Support Technician to join our dedicated service team working in various locations throughout Australia.

The Role
We are looking for technically skilled candidate with good problem-solving ability for the position of IT Support Technician. The duties include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

The role includes but is not limited to the following duties:
Installing and configuring hardware and software components to ensure usability
Diagnosing, troubleshooting, and resolving connectivity, hardware, and software issues
Performing tests and evaluations of new software and hardware
Scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
Identifying variations and potential high-risk areas in securing adherence to standards and procedures
Recommending corrective action plans and improvements in the resolution of non- compliance with standards detected through monitoring and auditing of processes and procedures
Communicating, educating, and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
Developing, conducting, and offering technical guidance and training in application software and operational procedures
Analysing, evaluating, and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
Performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Using project management methodologies, principles, and techniques to develop project plans and to cost, resource and manage projects
Test plans, which ensure acceptable quality and integrity of the system
Creating user and training documentation, and conducting formal training classes
Establishing good relationships with all departments and colleagues
Working with users to formulate and document business requirement
Investigating, and analysing business processes, procedures and work practices

To be considered for this role, you must have the following:
Previous work experience in the same field
3+ years of experience in computer networks and systems maintenance
Proficiency in computer systems, software installation, database programming, and cybersecurity basics
Excellent written and verbal communication skills
Good interpersonal skills
Strong problem-solving, and time management skills
Attention to detail
Self-motivated and eager to learn and grow within the organisation

If you have the skills required for this role and you feel this is the job for you, then apply now!
Salary: Between $75,000 and $85,000 per annum + Super