Integration Support Specialist

AppXite is a digital marketplace, CPQ and Billing platform for Telco, SaaS, Cloud and AI services enabling partners to build and monetize as-a-services offerings with flexible pricing models like Pay-Go, peak usage, reservations, pay per token, per outcome delivered or AI compute. Platform capabilities include pre-built vendor and catalog integrations with Microsoft, Google, AWS, Adobe, VMware and other worlds largest vendors.

We are seeking a dedicated Integration Support Specialist to work with our largest global customers. You will receive initial training on our platform, but you should already have the qualifications required for the role. As an Integration Support Specialist, you will provide technical support focused on API integrations, database operations, and platform connectivity. You will investigate and resolve integration-related issues, support customer environments and data flows, and work closely with internal engineering teams to ensure seamless integrations and high service quality across the platform.

We offer a fully remote position with long-term cooperation, and working hours aligned with the EMEA time zone.

Your Mission:

• Provide technical support and troubleshooting for API integrations, database connectivity, and data exchange between systems.
• Investigate and resolve integration failures, API errors, and data inconsistencies by analyzing logs, API responses, and database records.
• Write, optimize, and execute SQL queries to diagnose issues, extract data, and support integration workflows.
• Work with RESTful APIs and webhooks - testing endpoints, interpreting payloads, debugging authentication and authorization issues.
• Scope integration issues by collecting relevant facts, reproducing problems, and involving engineering teams as needed.
• Support and maintain integrations with Microsoft Cloud technologies and third-party systems.
• Consult and collaborate with peers, management, and engineering across teams and regions to resolve service issues.
• Act internally as a customer advocate, ensuring integration requirements are clearly communicated to product and engineering.
• Document integration patterns, known issues, and troubleshooting procedures to improve the support experience and help colleagues.
• Empower customers to understand integration capabilities, configure connections, and self-solve common integration issues.
• Maintain a proactive approach to customer satisfaction, identifying risks to integration stability and managing expectations.
• Take ownership of tasks, proactively follow up, and ensure fast resolution.

Your Qualifications, Skills & Experience:

• Previous experience in technical/integration support in IT.
• Strong SQL skills: ability to connect to databases, write complex queries, perform data analysis, and troubleshoot data-level issues (MS SQL preferred).
• Hands-on experience working with APIs - RESTful services, authentication methods (OAuth, API keys), request/response debugging, and API documentation (e.g., Swagger/OpenAPI).
• Experience with API testing tools such as Postman, Insomnia, or cURL.
• Familiarity with data formats and protocols used in integrations (JSON, XML, HTTP, HTTPS).
• Certified within the Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level).
• Fluent English (verbal and written).
• Experience with Microsoft Cloud technologies (Azure).
• Experience troubleshooting SaaS application integrations is a plus.
• Experience with ETL processes or data migration is a plus.
• Experience with scripting (PowerShell, Python) for automation or data manipulation is a plus.
• Experience with licensing and invoicing systems is a plus.
• Experience with MS Partner Center or similar administrator portals is a plus.
• Ability to identify, update, and create Help Center articles on integration topics.
• Ability to work well as part of a team.
• Ability to make quick decisions, align priorities, and execute tasks.
• Ability to stay calm under pressure.
• Ability to communicate clearly and precisely, especially when translating technical integration details for non-technical stakeholders.

Why join AppXite:

• Remote-First Flexibility: Enjoy the freedom of a fully remote role, or choose to work from our Latvia office.
• Work With Global Tech Leaders: Collaborate on solutions used by some of the biggest names in the industry, including Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, and Liquid. Your work will help shape how these companies deliver services across the globe.
• Skilled, International Team: Work alongside experienced professionals in a collaborative, multicultural environment. We value technical excellence, clear communication, and mutual support.
• Professional Development: Advance your skills with access to Microsoft certifications and continuous learning opportunities tailored to your role.
• Time to Recharge: Enjoy four weeks of paid vacation per year, plus paid public holidays.
• Referral Rewards: Help us grow our team - our employee referral program recognizes and rewards your contributions.