Technical Writer

Description

Aqua Security is looking for a talented and motivated Technical Writer to join our team!

In this role, you will:

• Documentation Ownership: Design, Write, edit, and maintain comprehensive end-user guides, API references, tutorials, and internal knowledge bases. This includes product logic and architecture; workflows; usage of our UI, commands, and APIs; best practices; and Release Notes. Continuously organize and improve the navigation, searchability, and visual layout of our public and private docs sites.
• Cross-Functional Collaboration: Partner with engineering, product, QA, Customer Success and design teams to gather technical details, document new feature releases, and clarify complex workflows.
• GitBook & Git Workflow Management: Maintain and configure GitBook spaces, page structures, custom domains, and Git Sync workflows (such as pull/change requests via GitHub or GitBook's native editor).
• Information Architecture: Take a hands-on approach to understanding the product and creating useful documentation. You will become a subject matter expert in Aqua’s products.
• Jira Configuration & Maintenance: Serve as the administrator for Jira (Cloud/Data Center), managing projects, custom fields, screens, issue types, and field configurations.

Requirements

Minimum of 3+ years' experience in writing very technical B2B-oriented product documentation (as a technical writer, systems architect, product owner) and managing Jira.

• Demonstrated ability to produce high-quality documentation at all levels: well-structured descriptions of what products do, architectural principles, workflows, scenarios, and best practices. Understand and document the big picture as well as step-by-step product usage.
• English as a first language, with excellent English writing, reviewing, and editing skills
• Ability to take end-to-end responsibility for initiating and completing writing assignments
• Excellent team player!
• Ability to self-manage multiple tasks in parallel in a highly dynamic environment
• Logical, structured thinking and exposition
• Ability to draw simple (even informal) block diagrams and flowcharts and explain them in orally and in writing
• Interest in learning and understanding new technologies and complex products
• Maintain and configure GitBook spaces, page structures, custom domains, and Git Sync workflows (such as pull/change requests via GitHub or GitBook's native editor) - strong advantage
• Bachelor's degree or higher in IT, computer science, or engineering - strong advantage
• Knowledge of cyber-security, cloud-native technologies, and/or DevOps - strong advantage
• Experience working in an agile environment - strong advantage
• Experience using topic-oriented authoring tools (CCMS) with content reuse - advantage
• Experience with JIRA, Rally, or similar work management systems - advantage
• Experiencedocumenting APIs and/or the ability to understand them - advantage
• Experience preparing training materials, video tutorials, and similar - advantage

Required Qualifications

• Experience: 3+ years of technical writing experience in a software, SaaS, or developer tools environment.
• GitBook Proficiency: Demonstrated experience building, structuring, and publishing documentation sites in GitBook, including handling permissions, collections, and web publishing.
• Version Control Familiarity: Basic understanding of Git workflows (GitHub, GitLab, bitbucket) and how to manage documentation sync between code repositories and documentation platforms.
• Technical Acumen: Ability to read code snippets, understand REST APIs or software architecture, and communicate technical details clearly to diverse audiences (developers, administrators, and end-users).
• Writing & Editing Skills: Exceptional command of English grammar, tone, and technical storytelling with a strong eye for visual organization (diagrams, screenshots, and step-by-step formatting)
• Full Jira Administration Mastery: Deep, hands-on experience administering Jira-including building complex workflows, custom schemas, permission schemes, automation rules, and writing advanced JQL queries.

Aqua Security is the pioneer in cloud native security. Founded in 2015, Aqua Security is a global late-stage scale-up and the largest pure play cloud native vendor. Aqua helps enterprises see and stop threats across every phase of the software development lifecycle, from dev to cloud and back.

If you’re ready for an exciting opportunity to dive into the hottest cybersecurity category, now is the perfect time to join Aqua! We are a global organization where every Aquarian can make a difference and make a big impact. Aqua also offers great company culture, amazing colleagues, international travel, and lots more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.