Technical Program Manager

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Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets; an ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Please visit Fractal | Intelligence for Imagination for more information about Fractal.

Role Overview

Client Relationship & Account Management

• Serve as the primary contact for healthcare clients, ensuring that Fractal's standards and commitments are maintained and exceeded.

• Foster deep-rooted relationships with key executives and decision-makers in the healthcare space, representing Fractal’s capabilities and offerings.

• Mobilize the right capabilities to cater to distinct client needs, ensuring alignment with healthcare industry standards.

Project Execution & Delivery:

• Oversee and lead healthcare projects from conception to completion, ensuring all aspects are executed seamlessly.

• Develop and finalize Statements of Work (SOWs), clarify business objectives, establish project scopes, ascertain deliverables, define client and team responsibilities, and ensure risk mitigation strategies are in place.

• Ensure that client communication is regular and transparent, encompassing weekly, monthly, and quarterly updates, thereby ensuring effective stakeholder management.

Project Governance:

• Implement robust governance mechanisms, ensuring that potential issues are identified in advance and resolved promptly to avoid any negative client impact.

• Lead the evaluation and mitigation efforts around project risks, data source challenges, and project execution metrics.

• Analytics Consulting & Business Development:

• Collaborate with the sales team in identifying and capitalizing on new client opportunities in the healthcare segment.

• Engage with healthcare clients to pinpoint key business challenges, frame business inquiries, and mobilize the right capabilities to conduct comprehensive analyses.

• Provide high-end consulting and thought leadership through in-person discussions with healthcare business leaders.

Technical Program Management (Analytics & BI) - Must have

• Lead end-to-end delivery of analytics programs, driving requirements, stakeholder alignment, development, and deployment of executive dashboards and reporting solutions using Power BI and related data platforms.

• Manage analytics initiatives within Healthcare Payer, Call Center Analytics, or both domains, translating business needs into actionable insights, KPIs, operational reporting, and performance measurement frameworks.

• Serve as a trusted advisor to business and technology stakeholders, leveraging strong consulting experience to facilitate workshops, define roadmaps, manage risks, and influence decision-making across cross-functional teams.

• Demonstrate excellent communication and program management skills, effectively engaging executives, business users, and technical teams while ensuring on-time delivery, governance, and measurable business outcomes.

Qualifications:

• Minimum of 8 years of relevant experience, preferably as an Analytics Consultant, Analytics Manager, or similar roles, with a strong focus on the healthcare sector.

• Robust analytical aptitude, showcasing expertise in statistical analysis, data mining, and visualization techniques pertinent to healthcare supply chain management.

• A proven track record of exceptional client management, emphasizing the development and sustainment of robust relationships.

• Solid understanding of the healthcare supply chain, combined with the ability to translate intricate business requirements into actionable insights.

• Outstanding communication skills, both verbal and written, with a knack for explaining intricate technical concepts to a non-technical audience effectively.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 - $140,000. In addition, for the current performance period, you may be eligible for a discretionary bonus.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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