IT Support Engineer

1. Incident Management: Log incidents, perform initial troubleshooting and diagnosis,update tickets, coordinate with resolver teams, and confirm ticket closure.2. EUC and Desk-Side Support: Provide onsite troubleshooting for desktops, laptops,operating systems, applications, and end-user service requests.3. Hardware Break-Fix: Troubleshoot hardware issues, replace equipment, coordinateloaner devices, and liaise with OEMs/vendors for warranty repairs.4. IMACD Services: Handle installations, moves, additions, changes, and disposal activities(subject to client approval).5. Smart Hands Support: Provide basic onsite assistance for network devices, routers,switches, servers, printers, and other IT infrastructure under the guidance of remoteteams.6. Asset Management: Update asset inventory, track stock, manage equipment lifecycles,and maintain records of asset movements.7. Device Wiping and PC Refresh: Perform secure device wiping using client-providedtools and assist with end-user device refresh activities.8. Printer and Meeting Room Support: Handle first-level printer troubleshooting,coordinate consumables, and support video conferencing equipment, projectors, andmeeting room devices.9. Additional EUC Support: Support Citrix virtual desktops, thin clients, endpoint security,BitLocker, network patching, scanners, and desktop telephony/VoIP

Qualifications

Proven experience in IT Support, Helpdesk, or IT Infrastructure
Basic English communication skills are required.
Strong problem-solving abilities and a proactive, service-minded attitude.

Benefits

1. ทำงานสัปดาห์ละ 5 วัน2. มีการทำงานที่ยืดหยุ่น3. ประกันสังคม4. ประกันสุขภาพ5. ค่าเดินทาง6. ค่าโทรศัพท์ (บางตำแหน่ง)7. กองทุนสำรองเลี้ยงชีพ8. สินเชื่อที่อยู่อาศัย