Unified Communications Support Engineer
First seen by Alion on Sep 14, 2026.
Role Summary :
In this role, the Unified Communications Support Engineer will act as a software detective, investigating and resolving issues across critical business systems. They will ensure the smooth operation of applications through proactive monitoring and collaboration with various teams.
Key Responsibilities :
- Act as a Subject Matter Expert (SME) in Unified Communication and Collaboration Operations.
- Collaborate with cross-functional teams to drive key decisions.
- Provide timely solutions to problems affecting immediate and multiple teams.
- Coordinate with stakeholders to align support activities with business objectives.
- Mentor junior team members to enhance their technical skills.
- Drive continuous improvement initiatives for support processes.
- Monitor system performance and troubleshoot complex issues.
- Engage in incident management processes to ensure system reliability.
Must-Have Qualifications :
- Minimum 6 years of overall experience.
- Strong experience in Unified Communication and Collaboration Operations.
- Strong troubleshooting and analytical skills.
- Proficiency with monitoring tools and incident management processes.
- Excellent communication skills for diverse audiences.
- Ability to work effectively in a collaborative environment.
Nice to Have :
- Experience with cloud-based communication solutions.
- Familiarity with network protocols and infrastructure.
- Knowledge of ITIL practices.
- Certifications in relevant technologies.
Behavioral Competencies :
- Strong ownership mindset.
- Excellent stakeholder communication.
- Proactive problem-solving ability.
- Adaptability in a dynamic environment.
- Team-oriented approach.
Why Join Us :
- The company offers a dynamic work environment that fosters innovation.
- They provide opportunities for professional growth and development.
- The company is committed to creating a diverse and inclusive workplace.
- They leverage cutting-edge technology to drive change and impact.
Skills
Unified Communications, Incident Management, VoIP, Telecom