CRM Leader
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 5, 2026. Aramex scores A on the Alion truth index.
Purpose of the Job
Support function to Commercial manager, evaluate and visits monthly down trade & lost accounts YOY & YTD, achieve stringent revenue growth targets on pre- allocated customers.
Job Description
Core nature of duties:
Area:
Key Responsibility:
% Weighting:
Growth
Aggressively drive growth within existing customers (Conducting full supply chain analysis) on pre- allocated list of accounts along with the respective CRM team members. Ensure the relevant stakeholders are involved and monthly revenue growth targets are achieved.
60%
Retention
Compile branch down trade report and personally visits each and every down trade & Lost account on a monthly bases with or without respective CRM’s. Present comprehensive report back to Commercial manager to support recover strategy.
30%
Team development
CRM in-field (On the job) assessment, guidance and recommend necessary training. (Product and skills)
10%
Key Responsibilities
- Establish productive professional relationships with key personnel particularly decision makers (FD’s, MD’s, CEO’s etc.)
- Perform daily customer visits - Seeking Growth opportunities Min 3 customer visits a day
- Responsible for teams monthly down trade report & visiting these customers.
- Achieve Team Growth target (Cross sell and upsell with CRM’s in their portfolios)
- Sign of on implementation plan between CRM & Sales (SOP etc.)
- Monthly CRM Reporting - National result tracker and commission
- Annual rate increase (Project manager form end to start)
- Support / care take CRM portfolios during extended absence.
- Drive data analytics - Power bi-reporting internal and to customers
- Build solid relationship with team, providing guidance and on the job assessment.
- Schedule CRM weekly team meetings
- Adhoc support to Commercial manager
Job Requirements - Experience and Education
- Minimum requirement is a Matric (Grade 12) qualification
- Bachelor of Commerce Degree or similar qualification
- 3 Year corporate experience in managing a portfolio of clients
- Need to have worked for reputable corporates
- Proven track record of having made target
- Industry experiences advantageous - Understanding of full supply chain (Freight, International & Warehousing products)
- Experience in presentation and negotiation of business solutions at senior management level
- Valid Code 08 driver’s license and own reliable transport
- Excellent communication skills
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Financial Acumen
Team Collaboration
Adaptability
Business Acumen
Communication Skills
Analytical Skills
Commercial Acumen
Customer Centric Mindset