Logistics Operations Manager

Purpose of the Job

The Operations Head will be responsible for planning, directing, and improving all operational activities across the organization. The role focuses on enhancing efficiency, controlling costs, maintaining quality, and ensuring timely delivery while supporting overall business objectives.

Job Description

• Oversee day-to-day operations across functions, including warehouse, logistics, supply chain, and production (if applicable).
• Develop and implement operational strategies to improve efficiency and reduce costs.
• Monitor key performance indicators (KPIs) and ensure targets are met.
• Ensure timely order processing, dispatch, and delivery performance.
• Drive process improvement and standardization across operations.
• Manage budgets, cost control, and resource planning.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Lead, mentor, and develop the operations team.
• Coordinate with other departments, such as sales, finance, and procurement.

Job Requirements - Experience and Education

• Bachelor’s degree in business, Operations Management, or a related field (MBA preferred).
• 8-10 years of experience in operations and supply chain management role, and 3PL warehousing.
• Proven experience in managing large teams and complex operations.
• Experience in process improvement and cost optimization.
• Strong knowledge of WMS ERP system
• Able to travel frequently to other warehouses locations within the country

Leadership Behaviors

Building Outstanding Teams

Setting a clear direction

Simplification

Collaborate & break silos

Execution & Accountability

Growth mindset

Innovation

Inclusion

External focus

Skills

Adaptability

Attention To Details

Regulatory Compliance

Leadership Skills

Continuous Improvement Mindset

Communication Skills

Decision Making

Problem Solving

Stakeholder Management

Continuous Process Improvement

Financial Management

Operational Excellence

Team Leadership

Cost Optimization