KYC Technician (Verifications)

Job Title: KYC Technician (Verifications)

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time - Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Ardonagh Specialty, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Ardonagh Specialty means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Purpose of the Role:

This is a permanent position to join the central KYC Team working across all Ardonagh Specialty. We work closely together to manage various processes and tasks related to onboarding and due diligence.

One of the responsibilities the team performs is the verification of bank details before any payments can be made.

Due to expansion of the Ardonagh Group we are looking to hire an additional colleague to join our bank details verification ‘sub-team’ to ensure current payment authorisation procedure is followed across the Group.

Key Role Accountabilities:

Main focus of the role will involve ensuring bank details obtained from external parties are appropriately verified in line with procedure. This is primarily achieved by independently searching for a phone number online and calling to corroborate the information received. We deal with clients across the world so some flexibility on time zones is required.

• Working within the KYC Team to support the business in completing bank details verifications, in accordance with internal processes.

• Reviewing records and identifying existing accounts that require amendment or verification.

• Arranging internal approvals and assisting with urgent payment requests.

• Completing sanctions screening and discounting false positive results.

• Understanding all First Line of Defence elements of the Ardonagh Specialty Compliance model.

Qualifications & Experience:

• Experience of customer service, especially a phone-based role would be an advantage.

• Insurance experience would be an advantage.

• Language skills would be an advantage.

Person Specification:

• Being highly organised is essential.

• Confident with phoning clients and professional phone manner.

• Ability to self-motivate and work independently, as well as part of a team.

• Willing to persevere with challenges such as time zones and language barriers.

• Flexibility to attempt calls out of hours on occasion.

• Strong attention to detail and ability to spot inconsistencies or errors.

• Home-based but able to come into the London office when required.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:

At Ardonagh Specialty, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Ardonagh Specialty, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#AS #LI-KB1

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.