Client Service Manager

Arium Networks builds and operates small cell networks that are shaping the future of wireless connectivity. As demand for faster, more reliable wireless coverage continues to grow, small cell technology is becoming essential to how communities stay connected. Our company brings together an established infrastructure, existing client base, and deep industry expertise, while offering the rare opportunity to step into an early-stage environment where your ideas matter and your contributions shape what comes next - helping define how we work, what we build, and how we scale. Joining Arium Networks allows you to grow your career while building technology that will influence how people connect in the years ahead.

ABOUT THE ROLE

Primary point of contact for day-to-day resolution of contract issues and dispute communications with customers, legal, finance and business team disciplines. Focus on maintaining and improving customer retention and maximizing existing revenue streams. Drive the lease renewal process and/or ensure contractual obligations of lease terminations are met through identifying options available, analysis of supporting data, and negotiating desired solutions. Support both Internal and External Customers with understanding of rights, obligations, and financial terms of existing agreements. 

WHAT YOU WILL DO

Individual contributor, responsible for conducting complex contract negotiation, preparation, monitoring, and termination activities. 

Review, assess, and mitigate financial and legal implications to the company and customer accounts in accordance with the terms of the contract. 

Develop, negotiate, and implement complex terms into contracts that maximize existing revenue streams. 

Analyze and evaluate customer requests for modification to existing terms and conditions, including rent adjustments, making sound recommendations to the appropriate internal business partner(s). 

Analyzing and approving customer requests for termination based on terms and conditions of existing contract, ensuring that the financial and renewal/cancellation obligations of the contracts are clearly understood and administered. 

Manage the customer retention processes proactively for assigned accounts through reporting and analysis of customer activities, contractual terms, and site information including CAD drawings and equipment configurations. 

Maintain customer contacts and relationships. 

Acts as liaison between the Customer and other functional departments. 

Independently develop and deliver customer presentations to both internal and external audiences. 

Act as a project lead in developing and managing project plans to meet immediate goals and deliver long-term solutions. 

Provide authoritative guidance to internal business teams on corporate goals and objectives relating to contract activity. 

Assist in identification, development, and implementation of new business processes to gain efficiencies of existing processes. 

Produces trend and activity reports as well as other operational and management reports. Ensures that reports are produced per scheduled timelines for review by functional management teams. 

Analyzes data and investigates and researches anomalies. Works with department and/or functional teams to correct issues when identified. 

WHAT YOU WILL NEED TO SUCCEED

Education / Certifications

Bachelor’s Degree or equivalent experience in Business, Sales, or related field preferred 

Skills and Experience

5 years of outside sales and or customer facing management experience 

Telecom experience preferred 

Proven project management experience 

CRM and Microsoft Office experience  

Strong commitment to deliver exceptional customer service 

Proven ability to work well with external and internal customers 

Ability to prioritize multiple assignments and meet all deadlines 

Ability to foster teamwork and partner across functions to deliver seamless service to customer 

Excellent presentation skills 

Strong organizational, administrative, and time management skills 

Strong analytical/quantitative skills 

Where you will work

This role falls into our hybrid work model, which is 2-days work from home (Friday and Monday) and 3-days in the office (Tuesday through Thursday) to optimize collaboration, relationship building and key stakeholder engagement and may require some travel as needed.

Compensation

The pay range offered for this position is $77100 - $106000 annually.  A candidate’s offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location.  Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives

YOUR COMPANY BENEFITS

At Arium Networks we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

Comprehensive healthcare plans with highly company subsidized premiums and annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).

Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).

New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.

Tuition reimbursement for eligible tuition and fees.

Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).

10 company holidays plus 2 floating holidays.

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