POS Coordinator (onsite)

Description

Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe-and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position Summary

Arrow International is seeking an Operations Coordinator to keep our Point-of-Sale Specialist teams running on schedule, to partner with sales on urgent and high-priority requests and dispatch for seamless scheduling across teams. This role owns the daily schedule and the flow of internal requests: receiving them, assigning them to the right person, and following each one through completion. You will clear roadblocks quickly, monitor team output, and build schedules that spread work evenly across the team while consistently meeting installation volume goals.

Key Responsibilities

Scheduling and Workload Balancing

Own the daily schedule for the POS Operations team: confirm coverage each morning and adjust in real time as needs change

Build and maintain schedules proactively while keeping workload as equal as possible across the team

Review each person's assigned jobs, and tasks weekly, and rebalance when one person is carrying more than their share

Resolve scheduling conflicts, double-bookings, and coverage gaps as they appear

Manage scheduling coverage for conventions, market launches, and PTO coverage.

Request Intake and Assignment

Receive internal requests from Sales, Dispatch and Point of Sale Specialists through email, ticketing system, forms and log and assign each one

Assign each request to the right person based on skill, availability, location, and current workload

Set priorities and due dates, confirm the assignee has what they need, and update requestors as necessary

Partner with sales on urgent and high-priority requests: confirm what is needed and by when, then adjust the schedule and assign the right person swiftly

Follow up on open requests and maintain communication with the assignee

Roadblock Resolution

Act as the first point of contact when work is stuck: find the cause, identify the owner, and drive it to resolution

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Anticipate roadblocks by reviewing upcoming schedules, deadlines, parts, and resource needs for conflicts

Escalate issues that need a decision to Operations Manager with the context and recommended options, not just the problem

Keep a log of recurring roadblocks and propose process fixes

Support for Dispatch and Point of Sale Specialists

Dispatchers: coordinate job assignments, route and time changes, and Point of Sale Specialist availability so dispatch has accurate information

Point of Sale Specialists: confirm schedules, job details, equipment, and supplies, and relay changes quickly

Keep handoffs between these teams clean so nothing falls through the gaps

Ensure warehouse parts stock for POS Specialist’s stays above minimum levels at all warehouse hubs, replenishing stock as needed.

Output Monitoring and Reporting

Monitor each team member's output, including completed jobs, requests closed, hours worked, re-work, and escalate to management as necessary.

Prepare weekly and monthly reports on workload distribution, capacity, utilization, and schedule adherence

Flag trends early, such as repeated overload, missed deadlines, or idle capacity, and recommend adjustments

Accuracy and Process

Check schedules, and orders for errors before they reach other teams

Verify with internal teams daily on upcoming needs to assign proactively

Maintain accurate records of attendance and resource allocation

Help create and refine standard operating procedures and checklists that reduce errors

Requirements

Help create and refine standard operating procedures and checklists that reduce errors

Required Qualifications

[1-3] years of experience in operations, scheduling, dispatch, administration, or project coordination

Demonstrated attention to detail, including catching errors in schedules, records, or data before they cause problems

Proven ability to manage a busy, changing daily schedule and re-prioritize quickly

Experience assigning work across remote, in field teams and keeping workloads fair and balanced

Strong problem-solving skills: you identify what is blocking progress and work out how to clear it

Comfort working with internal teams such as dispatchers, sales, and Point of Sale Specialists, while adapting your communication to each

Hands-on experience with CRM such as Salesforce, SAP including entering, updating, and auditing records

Experience with project or work management software such as Monday.com, Trello, Jira, or confluence.

Proficiency with calendar and scheduling tools

Responsive clear written and verbal communication, especially under time pressure

Preferred Qualifications

Experience coordinating fully remote teams over multiple jurisdictions

Basic spreadsheet skills, including formulas and pivot tables

Experience tracking team productivity and building workload or capacity reports

Comfortable learning new software quickly and training teammates on it

What Success Looks Like

Schedules are accurate, published on time, and rarely need same-day fixes

Workload is spread evenly, and no one on the team is consistently overloaded or underused

Every internal request is assigned quickly, tracked, and closed, with the requester kept informed

Roadblocks are spotted early and cleared fast, and recurring ones are fixed at the source

Point of Sale Specialists trust that the schedule and the information behind it are correct

Leadership has reliable reports on team output, capacity, and schedule adherence

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability-except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].

To ensure a safe and productive work environment, all candidates who receive a conditional job offer must successfully pass a confidential pre-employment drug screening, which generally consists of a hair drug test, and receive an acceptable result as a condition of employment.

Arrow International does not accept unsolicited resumes from third-party agencies. Resumes submitted without an approved vendor agreement will become the property of Arrow International, and no fees will be paid if the candidate is hired.

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