Retails Operations Manager

The story of SPAR can't be told without mentioning Artee Group. Over the past 30 years, Artee Industries Limited has grown from very humble beginnings to become one of the fastest growing business conglomerates in Nigeria. The story started in 1988, with the opening of a small supermarket store measuring 120 m2 in Lagos under the Park ’n’ Shop banner. Today, its business spreads from retail to real estate, shopping malls and manufacturing, rightly gaining popularity as Artee Group.

We are recruiting to fill the position below:

Job Title: Retails Operations Manager

Location: Abeokuta, Ogun
Employment Type: Full-time

Key Responsibilities

• Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
• Monitor product freshness, quality, and shelf life, and take proactive measures to minimize waste and loss.
• Oversee the day-to-day operations of the fresh department, including bakery, HMR Meal, Fruits,Vegetables, butchery, and bakery sections for the assigned stores.
• Ensure the availability of high-quality fresh products and maintain optimal inventory levels to meet customer demand for the stores.
• Monitor and control expenses, including labor costs, shrinkage, and overheads, to ensure profitability targets are met.
• Provide coaching and support to staff members to enhance their product knowledge, customer service skills, and operational efficiency.
• Implement merchandising strategies to maximize product visibility, appeal, and sales.

Action Plan (INPUTS):

• SOPs & Store Standards are adhered to.
• Ensure all Operational Checklists are adhered.

Key Performance Indicators
Financial Targets

• Margin: Maintaining a target margin of 33.67% for the fresh department.
• Sales Targets: Achieve and exceed 100% target, ensuring the store meets revenue objectives.
• Operational Targets (to be assessed by the ROMs)
• Reporting: Provide regular reports to higher management on key performance indicators, sales trends, and operational metrics.
• Compliance: Ensure the store complies with company policies, local regulations, and health and safety standards.
• Loss Prevention: Implement strategies to minimize shrinkage and prevent loss through theft or operational errors. Target of 3% loss note.
• Enhanced Customer Experience: Implement strategies to elevate the customer experience within the fresh food department, focusing on factors such as product presentation, cleanliness, and personalized service.
• Shrinkage: Overseeing the freshness and availability while also managing inventory shrinkage target of 0.50%, minimizing loss due to factors like theft, damage, or errors
• Stock Aging >90 days: Managing stock ageing for fresh/HMR exceeding 90 days with a target set at 10%.
• Staff Productivity: Manage and motivate store staff to achieve operational excellence, including efficient task allocation and effective training programs.
• Inventory Management: Maintain optimal inventory levels, minimize stock-outs, and manage stock turnover effectively.
• Stock cover: Achieving a target of 14.78% indicates effective inventory management, ensuring optimal freshness and minimizing wastage while meeting customer demand.
• Discount: Maintaining a target for discounts stands at 0.11%. This target reflects the strategic balance between offering competitive pricing to customers while maintaining profitability and cost-efficiency.
• Optimized Product Assortment: Continuously analyze sales data, market trends, and customer preferences to fine-tune the assortment of fresh food products. Regularly review and adjust the product mix to ensure it aligns with customer demand and seasonal variations.
• Visual Merchandising: Oversee the presentation of products in-store, ensuring an appealing and organized layout that promotes sales.
• Customer Service: Ensure high levels of customer satisfaction by fostering a positive shopping experience and addressing customer concerns promptly.
• Sale Return: Maintain a sale return of 0%

Salary
N750,000 - N1,000,000 / Month.

How to Apply
Interested and qualified candidates should submit their updated CV to: [email protected] using the Job Title as the subject of the email. 

Application Deadline: 18th November, 2026.