Senior Communications Project Engineer

Technical Expertise

• ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS).
• Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations).
• Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments.
• Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred.

Requirements

• Education: Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or a related field.
• Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member).
• Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of:
• Enterprise Voice/VoIP (IP-PBX)
• Omni-channel Contact Centers (Voice, Email, Chat)
• Unified Communications & Collaboration (UC&C)
• Cloud Transition (Private, Public, and Hybrid Cloud models)
• SIP Trunks and 3rd Party Integrations
• Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives.

Skills

Project Leadership, Voice over IP (VoIP), Contact Center Management, Vocal, Software Implementation, Cloud Migration, UCCE, UC, Public Relations, Customer Facing Roles, IP PBX, Telecommunications, Unified Communications, Contact Center Operations, Telecom Engineering, Hybrid Cloud, SIP Trunking