Automation Engineer – Salesforce CRM

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Job Title :: Automation Engineer - Salesforce CRM

Role Summary

We are looking for a Salesforce CRM Automation Engineer with 4-6 years of experience to design, develop, enhance, and maintain scalable test automation solutions for Salesforce CRM applications. The role will focus on increasing regression coverage, reducing manual testing effort, improving automation reliability, and enabling continuous testing within Client’s Agile/DevOps delivery pipelines.

Key Responsibilities

· Design, develop, and maintain robust automation for Salesforce CRM.

· Automate critical CRM business scenarios including account and contact management, customer/broker interactions, lead/opportunity workflows, activities, and other applicable CRM processes.

· Develop automation coverage for Salesforce Lightning UI, business workflows, validations, role-based scenarios, integrations, and APIs.

· Analyze existing manual regression suites and identify high-value automation candidates based on business criticality, risk, repeatability, and regression frequency.

· Build reusable, scalable, and maintainable Salesforce automation components, libraries, utilities, and test suites.

· Enhance existing automation frameworks to improve stability, maintainability, reusability, and execution efficiency.

· Implement and maintain Selenium-based Salesforce UI automation or other approved automation technology used by the program.

· Automate UI, functional, regression, integration, and API/service-level testing across Salesforce CRM workflows.

· Validate integrations between Salesforce CRM and upstream/downstream applications through appropriate API, service, database, and end-to-end automation.

· Develop reliable automation for dynamic Salesforce UI components, reusable workflows, data-driven scenarios, and role/profile-based functionality.

· Integrate automated test suites into CI/CD pipelines to support continuous testing and faster feedback.

· Analyze automation failures and differentiate between application defects, automation-script issues, environment problems, integration failures, and test-data issues.

· Manage automation test data and dependencies while adhering to applicable masked/synthetic-data requirements.

· Maintain automation coding standards, reusable libraries, documentation, execution evidence, and reporting.

· Collaborate closely with Salesforce functional SMEs, developers, business analysts, functional testers, and Test Leads to ensure automation covers business-critical CRM regression scenarios.

· Participate in automation code reviews and continuously improve test coverage, execution speed, framework stability, and maintainability.

· Evaluate approved AI/GenAI-assisted testing accelerators through controlled PoCs where applicable.

· Ensure AI-generated tests, automation code, and artifacts receive appropriate human review and validation before adoption.

Must-Have Skills

· Strong hands-on experience in Salesforce CRM testing and test automation.

· Strong understanding of Salesforce CRM business processes and workflows.

· Hands-on experience automating Salesforce Lightning UI applications.

· Strong experience with Selenium-based UI automation.

· Experience handling dynamic Salesforce UI elements, synchronization, reusable components, and complex business workflows.

· Strong experience in API/service test automation and integration validation.

· Experience designing, developing, and maintaining enterprise automation frameworks.

· Strong programming/scripting skills appropriate to the automation framework, such as Java, JavaScript/TypeScript, Python, or equivalent, depending on the program technology stack.

· Experience developing reusable automation components, utilities, and data-driven tests.

· Experience integrating automated test suites with CI/CD and continuous-testing pipelines.

· Good understanding of Git/source control, branching, pull requests, and code-review practices.

· Experience with test-data management and reusable test component design.

· Strong debugging, root-cause analysis, and automation failure-triage skills.

· Experience working within Agile/DevOps delivery models.

Good-to-Have

• AI/GenAI-assisted test generation and maintenance
• SQL/database validation
• Experience optimizing large enterprise regression suites

Location: Gurugram