.NET Production Support Engineer

Experience:

• Extensive experience in technical support, system administration, or development related to healthcare management systems (on Facets platform).
• Experience in .NET (C#, ASP.NET, SQL Server) and Guiding Care
• Experience with claims processing, benefits management, and provider network management in the healthcare space.
• Strong familiarity with databases and writing complex SQL queries.
• Experience in system integrations, including REST APIs.
• Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is desirable.
• Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage)

Technical Skills:

• Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP).
• Experience with web services.
• Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus.
• Knowledge of HIPAA and other healthcare regulations is a plus.
• Usage of AI in Application Support

Must haves:

• Production Support
• .Net & MS tech stack
• Strong Comm. Skills - should be able to lead
• Provide L2 production support for Guiding Care integration workflows or any other related healthcare applications
• Debug API calls, middleware logs, and SQL data issues
• Conduct root cause analysis and apply minor bug fixes/patches in C#/.NET
• Develop automation scripts for configuration validation and regression testing
• Collaborate with L2 support, Dev, and QA teams on hotfixes and releases
• Monitor integration endpoint performance and resolve bottlenecks
• Maintain knowledge base for recurring issues and solutions
• Participate in on-call rotation (24x7 model, flexible shifts)