HVAC Technical Customer Service Manager

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: HVAC Technical Customer Service Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination.
• The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.

Key Responsibilities

• Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
• Coordinate after-sales services, repairs, maintenance, and warranty claims.
• Liaise with technical teams to resolve equipment-related issues.
• Monitor service requests and ensure prompt follow-up with customers.
• Build and maintain strong customer relationships.
• Maintain accurate records of customer complaints, service activities, and warranty claims.
• Prepare customer service reports and identify areas for improvement.

Requirements

• Bachelor's Degree or HND in Business Administration, Engineering, or a related field.
• 2 – 4 years of relevant experience in customer service or after-sales service.
• Experience in HVAC, engineering, or technical equipment industries is highly preferred.
• Knowledge of warranty management, complaint resolution, and service coordination.
• Strong communication, problem-solving, and organisational skills.
• Proficiency in Microsoft Office and ERP/CRM systems.

Salary
N300,000 - N500,000 monthly.

Application Closing Date
3rd November, 2026.

How to Apply
Interested and qualified candidates should send their updated CV to: [email] using "Customer Service Manager - HVAC"  as the subject of the email.