Upgrade Install and Relocation Generalist - EUV (SRC/DL)

Introduction to the Job

ASML brings together the most creative minds in science and technology to develop lithography systems that are critical to producing faster, more powerful and energy-efficient microchips. We design, develop, integrate, market and service advanced systems that enable the world's leading chipmakers to create smaller, more capable semiconductor devices that power the technologies people use every day. Headquartered in Veldhoven, the Netherlands, ASML operates globally with 18 office locations across the United States, including major sites in Chandler, Arizona; San Jose and San Diego, California; Wilton, Connecticut; and Hillsboro, Oregon.

As a Upgrade Install and Relocation Generalist, you will play a critical role in supporting the successful execution of EUV system upgrades, installations, relocations, and de-installation projects. Acting as a technical expert within ASML's Customer Support organization, you will provide proactive technical guidance, risk assessment, troubleshooting support, and escalation management to ensure projects are executed safely, efficiently, and according to plan.

Working closely with project teams, engineers, customers, and technical support organizations, you will help prevent issues before they occur, resolve complex technical challenges, and drive continuous improvement across EUV Upgrade, Install, and Relocation activities. Your expertise will directly contribute to project success, customer satisfaction, and the advancement of ASML's leading-edge lithography technology.

Role and Responsibilities

As a Upgrade Install and Relocation Generalist, you will serve as a technical expert supporting the preparation and execution of complex EUV upgrade, installation, and relocation projects. You will leverage your system knowledge, problem-solving skills, and cross-functional collaboration to identify risks, resolve technical issues, and drive successful project execution.

You will:

• Analyze technical risks and issues identified during the planning and execution of EUV installations, upgrades, de-installations, and relocation projects, providing recommendations on cycle time, resource requirements, and project readiness.
• Monitor project execution and proactively identify potential risks, bottlenecks, and performance impacts, implementing mitigation plans to ensure successful project outcomes
• Serve as the primary technical escalation point for complex system and project-related issues, coordinating support across engineering, field service, global support centers, and other stakeholders as required.
• Provide technical guidance and troubleshooting support to enable rapid containment, resolution, and recovery of technical challenges while minimizing impact to project schedules and customer operations.
• Manage and drive technical escalation processes, ensuring appropriate support levels are engaged, escalation protocols are followed, and critical issues are resolved in a timely manner.
• Communicate project status, technical risks, issue resolution plans, and key updates to management, project teams, customers, and other stakeholders.
• Conduct root cause analysis and implement corrective actions, leveraging lessons learned and best practices to prevent recurring issues and improve future project execution.
• Review project plans, execution scenarios, and operational readiness requirements to identify gaps, missing resources, and potential constraints before deployment.
• Support New Product Introduction (NPI), project teams, and Fab Operations activities through both remote and on-site technical expertise, ensuring successful implementation of new upgrades and installation solutions.
• Drive continuous improvement and workforce development initiatives by identifying skill gaps, sharing technical knowledge, supporting training efforts, and enhancing safety, quality, efficiency, and customer satisfaction.

Education and Experience

• Bachelor's degree in Mechanical Engineering, Mechatronics, Electronics, Mathematics, Applied Physics, or a related technical discipline.
• Equivalent combinations of education, technical training, and relevant experience may be considered.
• Minimum three years of experience supporting SRC/DL activities on EUV systems preferred.
• Experience supporting EUV system installations, upgrades, relocations, or field operations in customer environments.
• Demonstrated experience troubleshooting and resolving complex electromechanical, system-level, or process-related issues.
• Experience managing technical escalations and coordinating support across cross-functional engineering organizations.
• Familiarity with project execution, operational readiness, risk mitigation, and continuous improvement methodologies is preferred.
• Experience analyzing technical data and utilizing reporting tools to support issue resolution and decision-making.

Skills

Working at the cutting edge of technology, you'll continuously face new challenges and opportunities to solve complex problems. Success depends on collaboration, innovation, and a commitment to delivering exceptional results. You will work alongside talented colleagues in a dynamic environment where diverse perspectives are valued and continuous learning is encouraged.

To thrive in this job, you'll need the following skills:

• Apply strong analytical thinking and advanced troubleshooting skills to diagnose, contain, and resolve complex technical and system-level issues.
• Demonstrate deep technical knowledge of EUV systems, customer support operations, and escalation management processes.
• Communicate clearly and professionally with customers, engineers, project teams, leadership, and other stakeholders at all organizational levels.
• Collaborate effectively across global, cross-functional teams to achieve project objectives and drive successful outcomes.
• Adapt quickly to changing priorities, schedules, technologies, and customer requirements in a dynamic and fast-paced environment.
• Demonstrate ownership, accountability, sound judgment, and professionalism while working independently and under pressure.
• Manage technical escalations effectively, driving issue resolution through appropriate support channels and stakeholder engagement.
• Learn, apply, and share new technologies, products, and processes, while coaching, mentoring, and developing team capabilities.
• Maintain strong organizational skills, attention to detail, and documentation practices to support effective reporting, communication, and project execution.
• Build positive relationships and continuously identify opportunities to improve safety, quality, efficiency, customer satisfaction, and overall project performance.

Other Information

• This position is based in Austin, TX with on-site presence required.
• This position requires 85% travel, primarily within the United States, with occasional international travel based on business and customer needs.
• This position may require day, night, rotating, or on-call schedules, including weekend work and extended hours based on business and customer needs.
• This position requires the ability to work in a cleanroom environment for extended periods while wearing required personal protective equipment (PPE), including coveralls, hoods, booties, safety glasses, and gloves.
• The position requires sitting, walking, standing, reaching, bending, kneeling, crouching, climbing ladders, working in confined spaces, and moving throughout customer or campus locations as needed.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasionally lift and/or move up to 50 pounds
• Valid driver's license required.
• Position works under the direction of a Manager, Supervisor, Team Lead, or Senior Engineer.

You must be work authorized in the United States without the need for employer sponsorship.

The current base annual hourly range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.