Intern Customer Relations

Jobs

[job_header]

ASPEN GROUP

Doc. Ref. : AVD/JRM/CR/ICR

JOB DESCRIPTION MANUAL

Rev. No. :0

ISSUE DATE

30TH OCT 2025

Duties and Responsibilities

• To assist in preparation and improvement of Standard Operation Procedures.
• To assist in preparation of handover of vacant possession to customer.
• To attend and handle all customer/ purchaser’s complaints/ enquiries and ensure all enquiries and complaints are resolved.
• To coordinate all matters related to customer relationship management.
• To conduct Customer Satisfaction Survey and analyze feedbacks
• To deliver and maintain high level of quality customer service.
• To work effectively with others to ensure all customer interactions and transactions are processed in a timely manner and customers receive effective communication.
• To maintain accurate property/tenant information by utilizing company software.
• To implement all policies, activities, procedures, instructions as relevant and required by the quality management system.
• To undertake any and all other duties and responsibilities as so instructed by the superior.

Requirements

Qualification:

• Candidate with at least Diploma in Business Administration/ Mass Communication/ Public Relations/ Marketing or any other related qualifications.

Skills:

• Candidate who possesses good command of written and spoken English, additional language Mandarin is encouraged.
• Candidate who possesses excellent interpersonal skills and able interact professionally with all levels of management and staff.
• Candidate who is computer literate and proficient with Microsoft Office especially Microsoft Excel and Powerpoint.
• Candidate must possess good public relations and customer service experience.
• Candidate who is to identify customer service issues and address the issues tactfully.

Others:

• Candidate must be resourceful and details oriented.
• Candidate must be highly collaborative to work as a team and self-motivated to work independently with minimum supervision.
• Candidate must be able to perform in a high-paced and dynamic environment to meet tight deadlines.

Requirements

Qualification:

• Bachelor’s Degree/Diploma in Computer Science/Information Technology or equivalent.

Experience:

• At least 3 years of experience and possesses knowledge in basic web programming, web design, e-Commerce, and Open Source Content Management System (CMS).

Skills:

• Good command in spoken and written communication both English and Bahasa Malaysia.
• Well-versed with IT software and agile development environment.
• A proactive personality to keep up with new technologies, applications, and environment.

Others:

• Highly collaborative to work as a team & self-motivated to work independently with minimum supervision.
• Good work ethics.