Technical Support Engineer

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Your Impact

AspenTech is looking for skilled Technical Support Engineers to join our team in two distinct areas: Engineering Solutions and Subsurface Science & Engineering Solutions(SSE). Candidates should apply based on their area of expertise, either in engineering process simulation or geoscience subsurface modeling. This role offers opportunities to work with cutting-edgetechnology, providing world-class customer support, training, and product expertise.

For Engineering Solutions:

• Provide technical support for Aspen Engineering solutions (Aspen Plus, HYSYS, ACCE, EDR, or other related tools), troubleshooting complex technical and simulation issues.

• Deliver customer training and maintainup-to-date training materials for engineering products.

• Collaborate with customers to optimizeworkflows and recommend improvements to achieve better outcomes using our solutions.

• Engage with R&D teams to suggest product improvements based on customer feedback and your own insights.

• Conduct pre-release testing of software, contribute to product enhancement, and author white papers for the knowledge base.

• Travel to customer sites as required, with travel typically being less than 30%.

For Subsurface Science & Engineering Solutions:

• Provide technical support for Aspen SSE products (SKUA, RMS) with a focus on reservoir modelingand geoscience workflows.

• Deliver high-quality training on subsurface modelingtools, assistingcustomers in optimizingtheir use of the software for geological applications.

• Assistin pre-sales consultations by identifyingprospects’ business challenges and positioning AspenTech products as solutions.

• Troubleshoot complex geoscience-related technical issues and work with internal teams to drive timelysolutions.

• Participate in industry events, contribute to departmental projects, and support the development of training materials.

• Travel to customer sites as required, generally lessthan 25%.

What You'll Need

For Engineering Solutions:

• Bachelor's degree in Chemical Engineering, Process Engineering, Petroleum Engineering, or similar field, or equivalent work experience. A Master'sdegree is a plus.

• Experience with AspenTech Engineering tools (Aspen Plus, HYSYS, EDR, ACCE) or related software.

• Experience with process simulation models and troubleshooting.

• Knowledge of Hybrid modelingtechniques and piping/layout development (OptiPlant-related technologies is a plus).

• Excellent communication and training delivery skills.

For Subsurface Science & Engineering Solutions:

• Bachelor's degree Geoscience or Petroleum Engineering,orequivalent years of relevant experience. A Master'sdegree is a plus.

• Experience in geological modelingsoftware such as SKUA, RMS, or Petrel

• Knowledge of subsurface workflows, including reservoir modelingand New Energy workflows like CCS and Geothermal.

• Familiarity with Python scripting and software customizations is highly desired.

• Strong customer-first mindset, with excellent problem-solving and relationship-building skills.

Preferred Qualifications:

• Fluent in English, with proficiencyin an additionallanguagea plus.

Competencies for Both Profiles:

• Strong technical troubleshooting and problem-solving skills.

• Excellent interpersonal and communication skills, with the ability to work cross-functionally.

• Ability to manage multiple priorities and adapt to changing environments.

• Willingness to travel as needed, with international travel possible.(Actual travel percentages can vary based on role and business needs. Flexibilitymay be discussed through the interview process.)

Our goal is to find the best role for you at AspenTech. Applicants will be reviewed for this position as well as similar roleswith varyingskillrequirements and/oryearsof experience.