Service Coordinator

Can you bring your experience to our service team at ASSA ABLOY Entrance Systems? Join our team based in Winnington, UK, and enjoy a cooperative culture that empowers you to build a career you can be proud of. What you would do as our Service Coordinator Reporting to the Service & Trade Sales Manager, you will play a key role in assisting the growth of our service and trade sales business. You will be responsible for managing customer enquiries, coordinating service contract activities, assisting aftermarket sales opportunities, and ensuring excellent customer service throughout the customer journey. Acting as a central point of contact for customers, service engineers, and internal teams, you will help drive service contract renewals, assist trade sales activities, and contribute to the continued growth of our service business. You would also be responsible for:

• Acting as the primary point of contact for service-related enquiries via email and telephone, ensuring a professional and responsive customer experience.
• Managing service contract renewals, preparing service reports from engineer inspection sheets, and maintaining accurate Annual Service Plans and customer records.
• Liaising with customers and site representatives to coordinate service visits and ensure planned maintenance activities are delivered effectively.
• Assisting trade sales enquiries and following up quotations to gather customer feedback, identify opportunities, and maximize conversion rates.
• Working closely with service, engineering, operations, and commercial teams to assist business growth, maintain data accuracy, and deliver excellent customer service. The skills and experience you need We are looking for someone who:
• Has a strong customer service background and recognizes the importance of delivering a high-quality customer experience.
• Has excellent attention to detail, problem-solving skills, and the ability to manage multiple tasks accurately and effectively.
• Can work both independently and as part of a team in a fast-paced office environment.
• Is highly proficient in Microsoft Office, particularly Excel, and is confident working with business systems and data.
• Has excellent written and verbal communication skills, with the ability to build positive relationships through professional email and telephone communication. What we offer We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here’s what we have to offer:
• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary.
• Variety of benefits including courses, and discounts on various products.… to name just a few!. We review applications regularly, so don’t wait We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at [email protected] Let’s create a safer and more open world - together! To find out more about us, visit www.assaabloy.com We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-WGIE We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-WGIE