Senior Engineering Technician

Under supervision of the Engineering Manager the Engineering Technician will develop processes, tests, and documentation required to support all production repair functions. Attention to detail and proficiency in analog, digital and RF disciplines is required. Has the ability to recognize deviations from company practices and standards and takes appropriate action. Applies job skills and company policies to solve complex problems. Provides input to company and general practices and standards. Solves complex line/ process problems through high degree of initiative.

This is an onsite role within our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Work from complex schematics, layouts, and diagrams
• Utilize multimeters, oscilloscopes, RF signal generators, spectrum analyzers, power meters, and communication test sets
• Performs level 3 phone repair including but not limited to soldering, cosmetics and small component replacement
• Coordinate with OEM and Cwork materials associates to source required components.
• Evaluate new phones, qualify components, support equipment maintenance, etc
• Evaluate new model to create repair documentation including assembly / disassembly, functional, troubleshoot, etc. documentation
• Interface with OEM to remedy component availability issues
• Interpret ISB’s, CSB’s, and FSB’s and determine relevance to daily responsibilities
• Actively identify & pursue process improvement initiatives
• Identify and report process deficiencies and potential improvements to the department Supervisor
• Support level 3 technicians with documentation, tooling, training, etc
• Perform root cause failure analysis on field failures and repair process failures
• Test equipment evaluation and procure recommendation
• Aids and directs small groups and cells in the analysis and manufacturing of phones and process design

What are the requirements needed for this position?

• Associates degree in Electronics Engineering or equivalent trade school Certification
• Minimum seven years of related tech experience with customer service skills
• Have the ability, visual acuity and manual aptitude to recognize and accurately repair/install components according to product specification
• Able to read and comprehend moderately complex instructions
• Ability to effectively present information in one-on-one and small group situations to other employees, leads and supervisor of the organization
• Ability to deal with problems involving a few concrete variables in standardized situations where only limited oral instructions are available
• Proven knowledge of CDMA/ GSM / LTE / RF communications tester use
• Soldering skills including surface mount rework, shield, and connector replacement experience
• Comprehensive knowledge of the wireless data

What other skills/experience would be helpful to have?

• Wireless manufacturer (OEM) repair certification preferred

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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