Junior L2/L3 Support Engineer

Experience: 1–2 Years

Work Location: Offshore – India

Work Schedule: 24/7 Rotational Shifts

Role Summary

We are seeking Junior L2/L3 Support Engineers with good programming fundamentals in Java or Python, along with working knowledge of SQL and Linux. The ideal candidates should have a strong interest in application support, production troubleshooting, and technical problem-solving.

The candidates will be responsible for monitoring applications, investigating technical issues, performing initial troubleshooting, and supporting L2/L3 teams in maintaining production application stability.

Key Responsibilities

• Assist in monitoring and supporting business-critical applications in a production environment.
• Investigate application issues and perform initial troubleshooting.
• Work with Java or Python-based applications to understand and troubleshoot basic technical issues.
• Execute SQL queries to retrieve and validate data during incident investigations.
• Use Linux commands for log analysis, process monitoring, and basic troubleshooting.
• Monitor application alerts, identify failures, and escalate critical issues to senior support engineers.
• Assist in incident management, ticket tracking, and timely issue resolution.
• Coordinate with development and infrastructure teams for issue investigation and resolution.
• Maintain incident documentation, troubleshooting notes, and shift handover reports.
• Follow established support procedures and ensure adherence to defined SLAs.

Required Skills & Experience

• 1–2 years of experience in IT Support, Application Support, or Software Development.
• Good programming fundamentals in either Java or Python.
• Working knowledge of SQL queries and database concepts.
• Good understanding of Linux commands and basic troubleshooting.
• Basic understanding of application architecture and REST APIs.
• Ability to analyze logs and identify basic application errors.
• Good analytical and problem-solving skills.
• Strong willingness to learn and work in a production support environment.
• Good communication and coordination skills.
• Willingness to work in 24/7 rotational shifts.

Skills

Java, Linux, Python, Sql