Application and Technical Support Engineer

Your role

Bring your curiosity to work as our next Application and Technical Support Engineer. You will be part of our XXXteam reporting to [Hiring manager title]. In this role, your mission is to [briefly describe the main mission in one clear sentence]. You will contribute directly to how we create high-quality products and solutions for our customers.

Bring your curiosity to work as our next Application and Technical Support Engineer. You will be part of our Application team reporting to Application&Technical Support Manager. In this role, your mission is to provide and manage routine technical support and Application to Hongwave China, Business Units and Customer Centers of products and systems manufactured by Hongwave and installed at diverse customer base within China. Ensure product-related technical issues are resolved promptly with minimal impact to customers and the overall business and escalate issues to relevant departments when additional actions are required.Ensure products comply with applicable safety and regulatory requirements, technical specifications, business needs and quality standards throughout their lifecycle. Work closely with sales team to identify business opportunities and maximize business wins in key accounts. Includes introducing new upgrading solutions to customers from technical perspective.You will contribute directly to how we create high-quality products and solutions for our customers.

Short Description

As a Technical Support Engineer, you will play a key role in supporting customers and internal stakeholders by resolving technical challenges, conducting product testing and analysis, and contributing to continuous product improvement. Working closely with engineering, sales, and product teams, you will help deliver high-quality solutions that enhance customer satisfaction and business performance.

Your day-to-day

• Diagnose and resolve product-related technical issues arising from customer sites and internal situations, escalating complex problems to more experienced staff when necessary and coordinating communication with relevant stakeholders outside the team.
• Provide support to Customers, Product Companies, Customer Centers, suppliers and Business Units to improve performance or resolve technical, quality or safety issues. Identify and escalate issues discovered on products which may require adjusting and/or modifying existing designs to the relevant departments.
• Plan and manage personal workload effectively to ensure technical issues are resolved within agreed timeframes and budgets and support the detailed planning of activities as required to achieve the required results.
• Document all work to standards, producing documentation on novel systems and test reports as necessary and publishing them on internal systems so that they can be retrieved by other interested parties when required and published outside of Vacuum Solutions if required.
• Carry out testing both in-house and on site in accordance with defined requirements to support problem resolution. Record and provide intended test data results to relevant departments
• Undertake basic analysis of product software data logs to draw conclusions provide recommendations and identify further actions or subsequent investigations where necessary.
• Contribute within the team and organization any improvement of procedures and practices identified so that the effectiveness and efficiency of the product, procedure or practice are generally improved.
• Work in a safe and effective manner in compliance with the Company's Health and Safety policy and ensure that the requirements under Section 2 of the Health and Safety at Work Act are always met.
• Occasionally support purchasing activities within a defined scope, subject to line manager approval, using company procurement systems.
• Collaborate with the sales team on new business opportunities, introduce new solutions to customers, demonstrate the benefits of upgrading existing products or systems, and assist in simulating cost savings offered by new solutions

Your skills and experience

• Bachelor’s degree with major in engineering
• At least 5 years in a mechanical engineering / manufacturing environment with exposure to product development and/or product support activities. Previous experience in vacuum technology is an advantage.
• Demonstrated ability to complete assigned tasks independently, meeting defined time and quality standards with minimal supervision.
• Willingness to visit customers and suppliers, and capable of completing own tasks or delivering straightforward presentations under supervision.
• Good command of English, sufficient for effective communication in daily work.
• Effectively acquires and applies specialist knowledge in practical work situations.
• Strong problem-solving skills: able to identify root causes, propose effective solutions, and support implementation.
• Self-confident in technical knowledge, with clear awareness of personal knowledge limits and the ability to seek guidance when necessary.
• Demonstrates growing business awareness and actively contributes to the improvement of engineering methods and techniques at a detailed operational level

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

Your compensation and benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

• Culture of trust and account
• abilityLifelong learning and career growth
• Comprehensive compensation and benefits
• Annual health check

Your location

This role requires you to work on-site at our office in Shanghai,China. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Application process

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition: Joy Zhang,[email protected]