Account Manager

Atomic is growing a diverse and inclusive team of curious, creative people who love creating great software for our clients.

We're looking for a strategic relationship builder who is passionate about growing client partnerships, driving revenue, and helping our consulting teams deliver outstanding results.

Company

Since 2001, Atomic Object has designed and developed software products for web, mobile, desktop, and embedded devices. We were founded on the belief that not all software is created equal. Many people can write code, but it takes a close-knit team of passionate people to create exceptional, innovative products that change the way people do business.

We’re an employee-owned company with 140+ Atoms based in our Grand Rapids, Ann Arbor, Chicago, and Raleigh offices. Unlike many other technology companies, we have a flat organization. There is no corporate ladder to climb. As a company that values transparency, we practice open-books management. 

Job Overview

POSITION

The Account Manager plays a key role in the health and growth of Atomic Object's Grand Rapids office. They own the full lifecycle of select client relationships - from contract negotiation through renewal and expansion - and are accountable for the revenue performance of their account portfolio.

This role sits at the intersection of client success and business growth. The Account Manager builds strategic, trust-based relationships with client stakeholders, partners closely with Delivery Leads to support project teams, and drives new revenue through account expansion, referrals, and proactive business development. They partner with Managing Partners and Delivery Leads to connect our clients’ business goals with what Atomic can deliver.

This is not a passive relationship management role. The Account Manager is a strategic partner to clients - someone who understands their business, anticipates their needs, and positions Atomic as a long-term advisor rather than a vendor. Internally, they bring commercial discipline and client context that helps the office make smarter decisions about staffing, pricing, and growth.

The Account Manager works in close collaboration with the Managing Partners and Delivery Leads to ensure accounts are healthy, growing, and de-risked. Along the way, they will sharpen their skills in consultative selling, contract management, and strategic account planning.

DETAILS

• Home base in Grand Rapids, MI
• Expectation to be generally present in the office and/or on-location with clients
• Weekly local client visits and occasional national travel for client meetings, events, or conferences

Key Responsibilities

CLIENT MANAGEMENT & RELATIONSHIP BUILDING

• Build and maintain relationships with key client stakeholders at multiple levels (executive, senior, and operational)
• Conduct regular check-ins with clients to understand business drivers, priorities, surface concerns, and identify opportunities for Atomic to add more value
• Build and maintain a relationship map for each account - identify advocates, detractors, and new stakeholders to engage
• Serve as the first escalation point for client concerns that aren’t addressed by the project team
• Maintain long-term relationships with past clients through CRM tracking and regular outreach
• Meet with client stakeholders on a 4-6 week basis to request feedback. Process the feedback and share with teams and MPs as appropriate

REVENUE OWNERSHIP & ACCOUNT GROWTH

• Own revenue targets for assigned account portfolio - track run rate vs. budget vs. contract timeline
• Drive contract renewals with improved terms (rates, duration, team size, payment timeline) and minimize gaps between engagements
• Identify and pursue expansion opportunities within existing accounts - new budget pools, new stakeholders, new business value, adjacent business units
• Consultatively sell new engagements in partnership with Delivery Leads - draft proposals covering budget, team composition, and timeline
• Track and report on primary success metrics: total revenue, account profitability, NPS, renewals, expansion, and network outreach

CONTRACT & COMMERCIAL MANAGEMENT

• Manage the renewal process end-to-end for assigned accounts - budget planning, rate negotiations, timeline, and team sizing
• Manage MSA and SOW terms, understand key legal provisions, and work to manage contractual risk
• Increase rates on a regular cadence aligned with market and value delivered, in close collaboration with Managing Partners
• Coordinate with Operations and Finance on invoicing and accounts receivable - own follow-up on past-due accounts (0-30 days) and escalate at 45+ days

TEAM COLLABORATION & DELIVERY SUPPORT

• Support Delivery Leads as a strategic sounding board - provide client business context, help craft stakeholder messaging, and support risk communication
• Serve as an escalation point for delivery risk and personnel issues between Atomic and client employees
• Support project teams through process and team changes to meet client, team, and Atomic Object needs
• Participate in capacity and team planning conversations
• Participate in the weekly Sales Wall Walk meeting

BUSINESS DEVELOPMENT & NETWORK GROWTH

• Consistently invest time in lead generation and business development activities alongside account work
• Attend 1-2 external events per quarter and invite prospects and clients to Atomic-hosted events
• Participate in Atomic-hosted networking and community events
• Maintain an active LinkedIn presence - connect with clients and prospects, engage with their content, and position yourself as a trusted advisor in the local market

MARKETING ENABLEMENT

• Work with clients to secure case studies, logo permissions, testimonials, and quotes for Atomic's marketing efforts
• Collaborate with Marketing on account-based campaigns, event strategy, and content that supports business development goals

GENERAL EMPLOYMENT RESPONSIBILITIES

• Work a full-time job (generally 40-42 hours per week).
• Track time daily.
• Engage in professional development and continued learning outside of work hours.
• Periodically contribute to Atomic’s blog.

Desired Skills and Qualities

DRIVE, ORGANIZATION & FOLLOW-THROUGH

• Self-starter who takes ownership of revenue outcomes and doesn't wait to be told what to do
• Strong work ethic with the discipline to balance reactive account needs against proactive business development
• Excellent time management - able to maintain momentum across a portfolio of accounts, each with different priorities and timelines
• Comfort with ambiguity - this role is still being defined at Atomic, and the right person will help shape it

RELATIONSHIP BUILDING & COMMUNICATION

• Natural relationship builder who earns trust through preparation, follow-through, and genuine curiosity about clients' businesses
• Excellent verbal and written communication skills - able to engage credibly with technical teams, client executives, and internal stakeholders
• High emotional intelligence and situational awareness - knows when to push, when to listen, and when to escalate
• Listens more than talks, especially early on - adds value through thoughtful questions and strategic insight rather than volume

BUSINESS ACUMEN & COMMERCIAL INSTINCTS

• Comfortable having money conversations - rates, budgets, renewals, discounts, and contract terms
• Able to think about accounts as a portfolio - balancing short-term revenue protection with long-term growth
• Understands how a consulting business operates - utilization, margins, run rates, and capacity planning - and accounts for Atomic’s business in their work
• Strategic mindset - can connect client needs, market dynamics, and Atomic's capabilities into a coherent account plan

CONSULTATIVE SELLING

• Sells through value and relationships, not pressure - identifies client problems and positions Atomic's capabilities as solutions
• Able to navigate complex buying processes with multiple stakeholders, budget holders, and decision-makers
• Experience (or strong aptitude) with account-based marketing, targeted outreach, and referral generation

Requirements

• 10+ years of experience working on or with software product design and development teams, including team and product leadership experience
• 2+ years of experience in account management, client success, or consultative sales in professional services or technology consulting
• Demonstrated track record of owning client revenue - renewals, retention, and account growth
• Experience managing commercial terms: contracts, SOWs, rate negotiations, and renewal processes
• Comfort with CRM platforms (Hubspot preferred) for pipeline tracking, contact management, and reporting
• Experience with outbound business development activities - networking, events, and targeted prospect outreach
• Strong professional network in Grand Rapids preferred

Compensation & Benefits

The total cash compensation range for this role is $150,000 - 175,000 per year. Your exact offer will reflect your job-related knowledge, skills, education, experience and responsibilities of the role. Our compensation and benefits package includes the following:

• Quarterly and Annual cash profit sharing
• Paid time off and holidays
• Atomic-sponsored health insurance (including dependents) with HSA contributions
• Access to Dental & Vision Insurance with Competitive Premiums
• Employee ownership
• Sustainable working pace
• Regular 401(k) company contributions (3%)
• Parental leave
• Paid short-term medical leave and long-term disability insurance
• Support for professional development

Reports To

The Account Manager will report to Atomic's Grand Rapids Managing Partners, Jason Porritt and Kim Crawford.

Why Atomic?

Atomic is a great place to do awesome work. As an Atom, you'll:

• Join a tight-knit group of makers working in an atmosphere of friendship, exploration, and respect.
• Be part of a transparent, employee-owned company that's active in making the software community stronger, smarter, and more diverse.
• Receive great benefits, including support for professional development, schedule flexibility, employee ownership, 401(k) contributions, and generous vacation time.

Atomic Object collects and processes the personal information you provide-including resumes, application materials, interview notes, assessments, references, and background check results-for recruiting, employment, legal, and compliance purposes. This information may be accessed by authorized personnel and service providers (including recruiting, background screening, and HR systems) with a legitimate business need. We use reasonable administrative, technical, and physical safeguards to protect it.

Applicant information will be retained in accordance with applicable laws, organizational record retention practices, and legitimate business needs. Depending on applicable law and location, applicants may have certain rights related to access, correction, deletion, restriction, or objection to the processing of personal information.

By submitting an application, you acknowledge that the information provided is accurate to the best of your knowledge and consent to the collection and processing of your information as described in this notice and in applicable organizational policies and procedures.