Account Manager - UK

Description

Founded in 2002, AU10TIX provides AI-driven identity verification and management solutions that help global brands prevent fraud, meet regulatory requirements, and streamline customer onboarding.

We are looking for an experienced and talented Account Manager to join our EMEA team. You will own a portfolio of UK and EMEA customers and act as the key link between customers and AU10TIX. This is a UK-based remote role, with travel to customer meetings and the London office as required.

What will you do?

• Build trusted, multi-threaded relationships with business, technical, and senior stakeholders across UK and EMEA customers, and advocate for their needs internally.
• Understand customer goals, use cases, commercial objectives, technical needs, success metrics, and growth opportunities.
• Develop and execute account plans covering stakeholder mapping, whitespace and expansion opportunities, renewal strategy, and revenue risks.
• Lead customer meetings and QBRs/EBRs with senior stakeholders, ensuring clear actions and follow-up.
• Monitor customer health, product usage, contracted commitments, and commercial performance, proactively addressing risks and driving adoption.
• Coordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and other teams to resolve issues and deliver results.
• Own renewals and expansion opportunities across the assigned portfolio, including commercial discussions, negotiations, and forecasting, with support from Sales and leadership where required.
• Maintain accurate account information in Salesforce, including opportunities, forecasts, customer risks, account plans, and key internal updates.
• Identify and develop customer advocacy opportunities, including references, case studies, testimonials, and product feedback.

Requirements

• 5+ years of experience in B2B account management or customer success, including direct ownership of enterprise customers. - a must.
• B2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or another technical environment - a must.
• Strong technical orientation, with the ability to understand APIs, integrations, SaaS platforms, and technical workflows - a must.
• Proven commercial experience managing renewals, upsell and expansion opportunities, including customer negotiations - a must
• Excellent written and verbal communication skills, including the ability to turn technical details into concise, executive-ready updates.
• Strong project and stakeholder management skills, with consistent follow-through across multiple accounts.
• Proactive, collaborative, and comfortable working with global, cross-functional teams.
• Willingness to travel for customer meetings around Europe as needed.