Corporate IT Support Analyst

Balance Life & Work with a New Career Opportunity

(LONG TERM CARE)

(SHORT TERM REHAB)

(SKILLED NURSING)

(ASSISTED LIVING)

(LTACH)

(SUB ACUTE CARE)

Now Hiring - Corporate IT Support Analyst - Fort Lee, NJ

Salary Range - ($75,000 - $85,000) per year

Job Summary:

We are seeking a skilled and experienced Desktop Support Analyst to join our IT team. The Corporate IT support Analyst will be responsible for desktop support and corporate IT analyst.

• Desktop support consists of technical assistance and support to our employees, ensuring smooth and efficient operation of their desktop computing environments, diagnosing and resolving hardware and software issues, installing and configuring computer systems and applications, and providing training and guidance to end-users.
• Corporate IT Analyst involves the management and implementation of all IT related tools, procedures and related information. The Corporate IT Support Analyst will work independently to work on solutions for documentation, tracking/management, and improving all aspects of corporate IT efforts. The position encourages creativity and results-based approach, and freedom to explore new solutions, enabling the employee to make maximum contributions to the department.

Responsibilities:

• End Users: Provide technical support and troubleshooting assistance to end-users via phone, email, remote desktop, or in-person. Set up and configure new desktops, laptops, and mobile devices for end-users. Provide training and guidance to end-users on the proper use of hardware and software applications.
• Install, Diagnose and resolve hardware, software, and network-related issues for desktops, laptops, printers, operating systems, applications, and software updates, routine maintenance tasks, etc.
• Communicate with other IT team members to escalate and resolve complex technical issues.
• Document/Manage/inventory: Contribute and collaborate with the IT team to innovate and improve existing systems, procedures and documentation. This includes the creation of documents, databases, inventories and/or platforms or tools by utilizing existing resources available.
• Ticketing System: Document all support activities, including issue resolution and troubleshooting steps, in the ticketing system. Help improve the ticketing system and process by providing feedback.
• Assist in the procurement and inventory management of IT equipment and supplies.
• Stay up-to-date with the latest technology trends and developments in desktop computing.
• Adhere to corporate punctuality and attendance requirements of the corporate office in order to support onsite staff but can also include emergency work afterhours. This position requires the employee to be self-motivated and possess the ability to manage their time and workload, with an emphasis on critical thinking and problem solving in dealing with IT emergencies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience working in a desktop support or help desk role.
• Strong knowledge of desktop operating systems, including Windows and macOS.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with remote desktop support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• Availability to work occasional evenings, weekends, or on-call shifts as needed.