IT Intern

Anticipated program length: 12 weeks

An international leader in aviation

Heroux-Devtek, the world’s 3rd largest producer of landing gear, serves the civil and military aerospace markets from production facilities in North America, Europe and United Kingdom. The Company’s longevity, flexibility, and track record for the development and implementation of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing gear, actuation and hydraulic system designers and manufacturers in the global aerospace industry.

Information on the division

Located in Livonia, Michigan, spanning 3 facilities (100,000+ sq. ft.) with over 130 employees, Beaver Aerospace & Defense is one of Héroux-Devtek’s centers of excellence for design, development, manufacturing, and assembly of ball screws, actuation systems and other aerospace components.

Our ball screws, ball splines, gears, and electromechanical linear/rotary actuators are custom designed to fit virtually any application with superior performance, quality and precision. In fact, our actuation solutions are installed on some of the most advanced aircraft, missile applications and mission-critical space exploration systems in the world, featuring the latest in motion control technology.

With a strong focus on custom precision manufacturing processes with machining automation and techniques, we aim to remain the best value producer of complex and precision Aerospace & Defense components.

What we offer

A paid internship at $19-$22 per hour, based on relevant skills and experience.

Hands-on training and mentorship from our IT lead in an aerospace and defense manufacturing environment.

A structured development program covering technical support, cybersecurity awareness, business systems, and documentation.

The opportunity to complete a meaningful documentation or process-improvement project and present your work.

A culture of teamwork, continuous learning, and pride in our products.

Benefit availability is subject to internship classification, scheduled hours, and applicable plan eligibility requirements.

Summary

Beaver Aerospace & Defense is seeking an IT Support Intern to assist our IT lead with day-to-day employee technology needs. This learning-focused role provides practical experience supporting Windows and Dell laptops, Microsoft 365, mobile devices, and approved access requests in an ITAR-regulated, AS9100-certified manufacturing environment.

Through structured training and supervision, the intern will develop Tier 1 troubleshooting skills, resolve routine support requests within approved access limits, and create documentation that improves service consistency. Responsibilities will expand as training is completed and competency is demonstrated.

Main responsibilities

Receive, document, prioritize, and follow up on support tickets; communicate progress clearly and escalate issues outside assigned scope.

Troubleshoot common Windows, Dell laptop, docking station, monitor, printer, and peripheral issues; assist with approved hardware swaps and workstation setup.

Assist employees with iOS and Android device setup, company email and application access, and basic connectivity issues in accordance with company policies.

Support Microsoft 365 applications, including Outlook, Teams, and OneDrive; assist with approved mailbox, licensing, and collaboration requests using documented procedures.

Assist with password resets, account unlocks, and approved account or group-membership requests in Windows and Active Directory environments after training and authorization.

Coordinate and fulfill approved folder, shared-drive, email, hardware, software, and account-access requests; verify required approvals before making changes.

Assist with employee onboarding and offboarding, including equipment preparation, access-request tracking, and authorized account provisioning or deactivation.

Provide basic UKG and Infor LN ERP sign-in and access-request support, routing requests to the appropriate system owner. Work is limited to authorized administrative tasks and excludes payroll, HR records, ERP configuration, and controlled program or technical data.

Troubleshoot basic VPN and FortiClient installation, sign-in, and connectivity issues using established procedures; escalate firewall, network, and VPN configuration changes.

Install and update approved software; assist with laptop imaging, reimaging, deployment, and accurate hardware and software inventory records.

Assist with defined endpoint security tasks. Perform any BitLocker recovery steps only under direct supervision and with authorization from the designated approver.

Create and maintain standard operating procedures, knowledge-base articles, troubleshooting guides, and ticket-resolution notes.

Complete a documentation or process-improvement project, share the results with the IT lead and HR, and participate in skills reviews and feedback sessions.

Our ideal candidate

Currently pursuing a degree, certificate, or technical training in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field, or able to demonstrate equivalent foundational skills.

Basic familiarity with Windows computers, Microsoft 365, mobile devices, and common computer hardware; coursework, labs, personal projects, or customer-service experience are welcome.

A logical approach to troubleshooting and a willingness to follow instructions, document work, ask questions, and learn new systems.

Clear communication, patience, and a service-oriented approach when helping employees with different levels of technical experience.

Strong attention to detail, organization, reliability, and discretion when handling company information.

Ability to work within approved access limits, recognize when an issue requires escalation, and seek authorization before making changes.

Ability to support employees and equipment in office and manufacturing areas while following site safety requirements.

Exposure to Active Directory, ticketing systems, Dell hardware, FortiClient, UKG, or ERP systems is helpful but not required. Prior aerospace experience is not required.

Security and compliance expectations

Complete required company security screening, export-control review, confidentiality agreements, acceptable-use training, and cybersecurity orientation before receiving system access.

Follow company policies and applicable government, customer, and export-control requirements, including requirements associated with ITAR-controlled information.

Use only assigned, approved access and follow least-privilege procedures. Privileged credentials, BitLocker recovery keys, and administrative changes require designated approval.

Promptly report suspected phishing, unauthorized access, security incidents, or exposure of sensitive information. Stop work and escalate requests involving controlled technical data, restricted program or customer information, or unfamiliar privileged tasks.

Work culture and environment

Are you known as an innovation driver? Are you looking for your next challenge and opportunity to learn & excel in Aerospace? Héroux-Devtek offers you the opportunity to work in a diverse and team-oriented environment where skills development is a top priority. Here, employees are at the heart of the realization of the product, developed through engineering centers, factories, a service unit, and an accessible and agile head office for fast decision-making.

Be part of a motivating top-notch team taking Aerospace to new heights!

Candidates must meet security screening requirements as set out by ITAR directives.

HDI Landing Gear is an equal employment opportunity (EEO) employer to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, HDI Landing Gear will provide reasonable accommodation for qualified individuals with disabilities.