Client Success Manager
Core Responsibilities
Client Relationship Management
Serve as primary client contact for active accounts once onboarding is complete.
Lead recurring performance calls (bi-monthly or monthly) to review campaign results, align on priorities, and plan next steps.
Build trusted relationships through consistent communication, clear expectations, and performance-driven insights tied to campaign outcomes.
Proactively identify growth opportunities, testing roadmaps, and upsell or expansion paths within campaign strategy.
Performance Strategy and Optimization Direction
Manage the campaign in Audiohook’s systems (including the User Interface, the CRM, and any other tools as set forth by the Company).
Interpret campaign performance trends and translate them into recommended actions (creative, targeting, budget allocation, KPI strategy).
Partner with internal teams to implement optimization plans and ensure progress toward campaign targets while protecting margin targets.
Conduct campaign audits: highlight wins, uncover issues, recommend tests, and document learnings.
Internal and External Communication
Act as liaison between clients and internal teams on priorities, timelines, and deliverables.
Communicate pacing summaries, performance insights, and strategic recommendations proactively, anchored to campaign goals.
Escalate risks early (performance, tracking concerns, creative issues, budget constraints) to maintain client confidence.
Budget, Forecasting, and Reporting (Client-Facing Owner)
Own client-facing budget pacing conversations and ensure alignment on utilization, flighting, and expectations for campaigns.
Flag margin or performance concerns and drive mitigation plans with Revenue Ops leadership.
Contribute to forecasting, client health reporting, and renewal planning inputs for all accounts.
Key Outputs / Deliverables
QBRs/MBRs, campaign performance narratives, testing plans, renewal and expansion proposals, client health status, escalation briefs
Experience
3-6+ years in client success, account management, or performance marketing roles
Experience managing digital advertising campaigns (audio, podcast, programmatic, or paid media strongly preferred)
Proven track record of owning client relationships tied to revenue retention and growth
Experience leading client-facing performance reviews (QBRs/MBRs) and translating data into strategy
Familiarity with pacing, forecasting, and budget management in a campaign environment
Technical & Analytical Skills
Strong ability to interpret performance data and turn it into actionable recommendations (creative, targeting, budget, KPIs)
Experience working with:
CRM systems (HubSpot, Salesforce, etc.)
Ad platforms or DSPs (programmatic experience is a big plus)
Reporting tools (Looker, Tableau, Excel/Sheets)
Comfortable managing multiple campaigns and identifying optimization opportunities quickly
Client & Communication Skills
Exceptional communication skills with the ability to:
Simplify complex performance data for clients
Lead strategic conversations, not just report results
Experience handling client escalations and maintaining trust under pressure
Ability to proactively drive conversations around renewals and upsells, not just react to client needs
Business & Strategic Thinking
Strong understanding of marketing KPIs and performance metrics (CPA, ROAS, CTR, conversion rate, etc.)
Ability to balance client performance goals with internal margin targets
Experience contributing to forecasting and revenue planning
Nice-to-Have (High-Value Signals for Audiohook)
Experience in audio advertising, podcast advertising, or streaming media
Familiarity with attribution and tracking challenges in audio
Experience working in a high-growth startup or fast-paced environment
Background working cross-functionally with RevOps, AdOps, or Sales teams
What We Offer
Fully remote work environment
Competitive salary and uncapped bonus potential
Health, dental, and vision benefits
Other benefits such as daily lunch stipend, monthly wifi, cell phone and subscription reimbursement, and annual hardware stipend
Flexible PTO and paid holidays
Opportunity to help shape financial operations at a rapidly scaling tech company