Application Support Engineer

• Provide application support for insurance sales platforms across various payment channels.
• Support applications and customer service channels.
• Monitor and investigate application incidents, transaction failures, and system errors.
• Perform log analysis using OpenSearch and other monitoring tools.
• Perform basic data investigation and database queries.
• Troubleshoot incidents and identify whether issues are related to application, database, infrastructure, or integration components.
• Collect supporting evidence and perform preliminary root cause analysis for production incidents.
• Support production changes, deployments, and post-deployment verification as required.

Qualifications

• 1–3 years of experience in Application Support, Production Support, or related roles.
• Good troubleshooting, problem-solving, and analytical skills.
• Basic to intermediate database querying skills.
• Basic knowledge of SQL and NoSQL databases, such as MongoDB.
• Experience with application log analysis; knowledge of OpenSearch is an advantage.
• Understanding of SFTP, REST APIs, HTTP status codes, JSON, and system integration.
• Experience with Postman, Swagger/OpenAPI, monitoring tools, or log analysis tools is an advantage.
• Basic understanding of AWS or cloud-based application environments is an advantage.
• Experience supporting insurance, lending, payment, fintech, banking, or mobile applications is preferred.
• Strong communication, coordination, and negotiation skills, with the ability to work effectively across business, technical, and vendor teams.
• Able to coordinate and drive issue resolution with multiple stakeholders.

Workplace : SCB Park (Plaza West Building)
Work Schedule : Mon -Fri, 8:30 - 17:30

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