Sales & Customer Service Intern

ABOUT THE COMPANY

AutoXpress is an East African market leading importer, distributor and retailer of tyres, auto parts and accessories offering an extensive range of repair and maintenance services through a well-established network of 50+ outlets across Kenya, Tanzania, Rwanda, Uganda and Zambia.
Vision:
To become the market leader in the Eastern African region in the sales of auto parts, accessories and servicing of vehicles.
Mission:
To deliver to our customers fast, efficient and truly superior service with an identifiable difference.
To provide the appropriate product range for our customers.
To employ, train and retain the very best human resource available.
To utilize accurate processes and systems.

JOB SUMMARY

Are you a recent graduate looking to gain practical experience in retail operations, customer service, and the automotive industry? AutoXpress is offering an exciting six months internship opportunity for enthusiastic, motivated, and eager-to-learn individuals who are ready to build a successful career.Purpose of the InternshipThe Internship program is designed to provide hands-on exposure to the day-to-day operations of an automotive retail business. Interns will work alongside experienced professionals, gaining practical skills in customer service, sales support, inventory management, and branch operations while developing a strong foundation for a future career in retail and customer experience.Customer Service Excellence: Observe and learn best practices for providing exceptional customer service through interaction with customers, assisting sales advisors, and handling customer inquiries or complaints, ensuring their needs are addressed promptly and professionally.Store Operations: Gain a comprehensive understanding of store operations, including cash handling, visual merchandising, and maintenance. Develop understanding on safety, security, and regulatory compliance standards.Sales and Business Growth: Gain hands-on experience in driving sales and business growth. Collaborate with other team members to understand sales strategies, customer engagement techniques, and effective product promotion. Participate in analyzing sales data and identifying opportunities for improvement.Product Knowledge: Develop and maintain a comprehensive understanding of the automotive products and accessories available at AutoXpress. Build expertise and understanding of product features, specifications, compatibility, and installation procedures to assist customers in making informed purchasing decisions.Requirements:Bachelor's degree in business administration, Marketing, Sales, Customer Service, Automotive Engineering, or a related field.Strong interest in customer service, retail operations, and sales.Excellent communication and interpersonal skills.Positive attitude with a willingness to learn and take initiative.Customer-focused mindset with a commitment to providing outstanding service.Demonstrated problem-solving and analytical abilities.Ability to work in a fast-paced and dynamic environment.Flexibility to work as required.What You Will GainPractical experience in a leading automotive retail company.Structured on-the-job training and mentorship.Exposure to retail sales, customer service, and branch operations.Professional development and workplace readiness.Opportunity to build a strong foundation for future career opportunities within the automotive and retail sectors.If you are eager to kick-start your career in the automotive industry and are committed to providing exceptional customer experiences, apply now to join our team.Thank you for your interest in joining our team. We appreciate the time and effort you have taken to submit your application. Please note that only shortlisted candidates will be contacted.

REQUIRED SKILLS

Customer service, Direct sales, Product demonstration and promotion, Product knowledge, Order processing, After sales, Customer support, CRM systems, Retail sales, Customer relations, Conflict and complaint resolution

REQUIRED EDUCATION

Bachelor's degree