Senior Site Reliability Engineer

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Avaloq's R&D Lab is building a SaaS, API-first, composable banking platform. As a Senior Site Reliability Engineer you will help build the reliability practice behind it.

This is amongst the first technical roles we are hiring for our Fort Lauderdale site. You will partner with our Senior SRE in Zurich and work alongside our platform engineers and product teams.

The first three to six months:

Some of what you can expect early on:

• Learning our AWS environment, our serverless platform, and how our product teams build and release
• Contributing to the direction on observability tooling, together with the platform engineers, the SRE team, and our developers
• Working with the Zurich team on the incident and on-call operating model
• Taking on increasing responsibility as you build context, always in alignment with the Zurich team

What you will do:

• Define and evolve SLIs, SLOs, and error budgets with product teams, and use them to drive reliability decisions
• Collaborate on the design of our observability approach for a distributed serverless system, covering metrics, logs, and traces
• Build the incident response practice with us: on-call model, escalation, blameless post-mortems, and the loop that turns findings into hardening work
• Build reliability automation that detects and remediates issues before they reach clients
• Improve CI/CD pipelines and deployment automation on GitHub Actions to reduce operational toil and release risk
• Work with product teams on resilient design, capacity planning, and progressive delivery approaches such as canary and blue-green
• Contribute to disaster recovery design and testing for client-facing environments
• Partner with Security and Compliance so that operational practice holds up to regulatory and audit expectations
• Help us define and implement operational readiness for client go-live
• Mentor colleagues and support a culture of shared operational ownership

Our stack:

Serverless-first on AWS: Lambda, DynamoDB, SQS, S3, and Bedrock. Terraform and OpenTofu for infrastructure, GitHub Actions for CI/CD. Product teams work in Rust, TypeScript, Python, Vue, and Angular. We do not run containers.

• 5+ years in Site Reliability Engineering, DevOps, or production operations for distributed cloud systems, with substantial hands-on AWS experience
• Practical experience defining and working with SLIs, SLOs, and error budgets
• Strong incident response background, including on-call, triage under pressure, and post-mortem practice
• A clear point of view on observability for distributed systems, and the reasoning behind it
• Solid automation and scripting ability. We are language-agnostic; Rust, TypeScript, or Python all work here
• Excellent collaboration and communication skills, with a pragmatic approach to balancing speed and stability

It would be a real bonus if you have:

• Experience with AWS serverless and event-driven architecture, including idempotency, retries, dead-letter queues, and failure handling. Strong AWS generalists who want to go deep here are welcome
• Experience taking a platform from pre-launch to production, including defining operational readiness criteria
• Experience building AI agents to monitor platform health
• Strong CI/CD background, ideally with GitHub Actions, including secrets management, least-privilege permissions, and deployment controls
• Infrastructure as Code experience with Terraform or OpenTofu
• Experience with progressive deployment approaches such as canary, blue-green, or rollback automation
• Disaster recovery design and testing for production SaaS
• Experience operating across more than one cloud provider, or designing for portability
• Experience operating a B2B SaaS platform in a regulated environment, including audit-sensitive release processes
• Familiarity with SOC 2, PCI DSS, or GDPR as they apply to operational practice
• Experience with AI-assisted engineering tools
• AWS certification, particularly DevOps Engineer - Professional, Solutions Architect - Professional, or Security - Specialty

This role will require regular travel to Switzerland

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.