IT Application / Service Manager
First seen by Alion on Oct 26, 2026. Avenga scores B on the Alion truth index.
Core Responsibilities
System Ownership & Lifecycle
Manage the full end-to-end application lifecycle, ensuring operational stability, quality, and continuous optimization.
Act as the primary operational contact and decision point for queries alongside Product Owners and Information Compliance team.
Authorize and approve key operational documentation, including system runbooks.
Planning, Change & Release Management
Plan, authorize, and oversee changes in the IT environment to maintain business continuity and deployment safety.
Work closely with development teams and Product Owners on building and managing application releases.
Contribute to PI Plannings on product lifecycle milestones and operational goals
Risk, Security & Compliance
Create and maintain System Risk Assessments (SRA) in alignment with Legal and Information Compliance requirements.
Oversee and manage key authentication assets, password vaults, and compliance with security policies.
Operations & Access Oversight
Manage operations of L2/L3 support lines.
Monitor SLA/KPI benchmarks and supervise ITIL Incident and Service Request management in ServiceNow.
Maintain ServiceNow Knowledge Base (KB) articles, operational procedures, and team sites (SharePoint / Confluence).
Candidate Competencies & Requirements:
5 years of commercial experience in managing IT products within a similar position.
Frameworks & Governance: ITIL / ITSM (Incident/Request/Problem Management), System Risk Assessment (SRA) frameworks, Service Management and Agile (Scrum / Kanban / Scrumban).
Change Management: Proven hands-on fluency in formal Change Management.
Identity, Access & Security Tools: Understanding of the Corporate Identity Management concepts.
Systems & Infrastructure: ServiceNow, Google Workspace, and Microsoft 365.
What will make a candidate stand out?
Domain Knowledge: Information Governance and Compliance, regulated IT ecosystems, IT for Pharma.
Technical Literacy: Solid understanding of software development concepts, including APIs, data models, microservices architecture.
AI Advocacy: AI prompt engineering and use case design.
Data & Analytics Tools: SQL (relational database querying & views), Tableau.
Technical & Scripting Knowledge: SQL (queries & views), PowerShell scripting for automation, Tableau, Google Sheets, and Excel.
Testing: ISTQB testing best practices.
Tech stack
- ITIL
- Change Management
- ServiceNow
- Google Workspace
- Microsoft 365
- SQL
- Powershell
- Tableau
- AI Prompt Engineering
- Information Governance