IT Support Engineer-1
AVEVA is creating software trusted by over 90% of leading industrial companies.
Salary Range:
$76,600.00 - $127,800.00This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.
Job Title: IT Support Engineer-1
Location: Philadelphia
Employment Type: Full-Time
The Job
Global Team Thinking, Customer First:
While you may have responsibility to support a specific AVEVA office(s)-Philadelphia, PA. Youare part of a global team,so your approach to work will be broader and welcomingto your colleagues.
You will use the ‘follow the sun’approachin terms of delivering outstanding end-user experienceand making sure that we are not leaving our customers unattended during critical work stop issues, offering extended support to the wider teamduring time zone handovers.
Wider Team Collaboration:
We work closely with our other I&O functions(*SD, EUS, EUC, IDAM, UC, Change). We are here to support each other through all the implementation and ongoingsupport challenges.
BAU Workloadand Typical Responsibilities
Incidents: Monitorand support incoming incidents and requests through ServiceNow.
Collaboration: Use the TEAMS channels to collaborate andwork on issues together.
Activities: Support new hireonboarding, employee exit, manage IT stock and PC-Refresh requirements.
The Environment: We use a combination of Microsoft Intune/Autopilot to deploy imagesand support a combination of Windows 10/11 along with MacOS devices,so you should be comfortable supporting theseenvironments. We use Microsoft 365/Office applications, TEAMS for meetings,and collaboration activities.
AV Equipment: You will work with our unified communications team in the ongoingsupport and health checkof the devices used in our meeting spaces.
Network Equipment: You will work with our global network team in the on-going support and health-checkof the devices used in our IT comms rooms, raise awareness to any alarms, Cooling/HVAC issues toavoid a major incident.
Metrics/KPI: You will agree with your regional lead,current ticket volumesand what good looks like.
Remain curious: Seek out opportunities to automate/improve things, contribute to a culture where the team is always thinking about automating a manual process or exploring opportunities to consolidateor retire redundant workflows.
Other Activitiesbut not exhaustive:
You will provide support if required, for any major ITand Cyber relatedincident.
Work with our Hardwareteam to manage the asset lifecycle for your regionand users.
Represent your site for any ‘changemanagement’ related activities and raise concerns about timing or availabilityto support those activities.
As needed, assistwith any critical out of hours, site related worksto maintainthat your site remainssecure and operational.
Desired skills
2+ years of IT support or End User Services experience in a corporate environment.
You should have experiencesupportingusers inoffices and remotelocations.
You should have multi-cultural awareness and understand the nuances of how employees from different locationsand culturesmay have different support expectations.
A genuine belief that remote support, done well, leaves a lasting positive experience.
Experience using an ITSM tool such as ServiceNow, Jira,etc.
Soundexperience supporting Windows 10/11 workstations, M365 applications, Entra ID/Active Directory, and resolvingaccount related issues.
Comfortable working and support smartphones and tablets running IOSandAndroid.
Hands-on experience with remote support tooling; familiarity with platforms like Intune, SCCM, or similar endpoint management solutions is a strong advantage.
Sound communication skills; you need to be trusted and understood by a field engineer in Bangalorewhile equally comfortable providing ‘white glove’ support to a VP in or out of region.
IT at AVEVA
Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for the transformation and modernization efforts globally.
We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.
Find out more: https://www.aveva.com/en/about/careers/
USA Benefits include:
Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
Find out more: aveva.com/en/about/careers/benefits/
Hybrid working
We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
Hiring process
Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
Find out more: aveva.com/en/about/careers/hiring-process
About AVEVA
AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.
We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/
Find out more: aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.