Global Program Manager

Responsibilities

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

What to Expect

• Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account
• Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary
• Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
• Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy
• Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction
• Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy
• Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations
• Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model
• Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
• Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization
• Lead global team meetings with individual project managers to provide guidance and assemble project updates
• Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation
• Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable
• Provide direct interaction with service management to ensure smooth transition from project completion to service ownership
• Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account
• Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns
• Support deployment of international project and service needs with a keen understanding of regional differences
• Other duties assigned as needed

What You Bring

• Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines• Strong communication skills, both written and oral - along with professional, interpersonal and relationship building skills• Strong business acumen and ability to interface credibly at the CxO level • Strong ability to multi-task, prioritize, manage time and work in a self-directed manner• Demonstrate leadership and management skills in a team-oriented, collaborative environment• Exceptional strategic thinking and structured problem-solving skills• Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall • Must have intimate knowledge of regional differences in support of international deployments • Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
• Minimum of a 4-year degree or comparable industry experience is required• 5+ years in a program management or leadership role (direct or indirect) is required• 5+ years of experience in IT technology service or enterprise technology management preferred• Experience working with international accounts/program deployments • Valid and current PMP, PgMP or Prince2 certification preferred• Experience in the AV industry is a plus

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential

Why work for AVI-SPL (what’s in it for you)

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Enjoyable and dynamic company culture
• Health & Wellbeing

• Private Healthcare
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above

• Work & Home Life Balance

• Increased holiday with service

• Flexible working policy

• Learning & Development

• Access to numerous online learning resources
• AVIXA membership for industry learning

• Employee Discounts

• Access to online retail discount platform
• Discounted products through our recognised partners

• Other

• Cycle to work scheme.
• Season ticket loans

• Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut, or just looking at furthering your career, apply today.

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status