Technical Writer

Responsibilities

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. Our success starts with our people; and a workplace that champions culture and belonging ensures we grow and thrive together.

WHAT YOU’LL DO

The Technical Writer is responsible for creating clear, accurate, and user-friendly documentation that helps users understand complex technical products, systems, or processes. This role collaborates closely with subject matter experts (SMEs), engineers, product managers, and other stakeholders to translate technical information into accessible content for a variety of audiences.

Day-To-Day Responsibilities:

• Create, update, and maintain comprehensive documentation-including user manuals, setup guides, API documentation, online help guides, video tutorials, FAQs, and process documentation-to ensure users can easily learn and effectively use software applications.
• Translate complex technical information into clear, concise, and engaging content for both technical and non-technical audiences
• Collaborate with product managers, developers, and customer support to gather information and ensure accuracy
• Craft clear, exciting release notes that tell users what bugs were fixed and what new features were added.
• Review our software’s buttons, menus, and error messages to make sure they use simple, clear language.
• Create pictures, diagrams, and charts to show users how features work.
• Organize and structure content in a logical, intuitive manner
• Review and revise existing documentation to improve clarity, consistency, and usability
• Ensure documentation adheres to company standards, style guides, and branding guidelines
• Manage documentation projects, timelines, and version control
• Conduct usability testing and incorporate feedback to improve documentation quality
• Maintain documentation repositories and content management systems
• Perform additional tasks, responsibilities, and projects needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.
• Attend relevant meetings, workshops, and working sessions as required, capturing key discussions, decisions, actions, and outcomes and translating them into clear, structured documentation.
• Leverage AI tools where appropriate to support efficient notetaking, summarisation, and documentation.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field
• 2-5 years of experience as a Technical Writer or similar role
• Strong writing, editing, and proofreading skills
• Ability to understand and explain complex technical concepts
• Experience with documentation tools
• Strong attention to detail and organizational skills
• Ability to manage multiple projects and meet deadlines
• Excellent written and verbal communication skills
• Analytical thinking and problem-solving
• Collaboration and cross-functional teamwork
• Time management and prioritization
• Adaptability and continuous learning
• Attention to detail and accuracy

Nice-To-Haves:

• Experience writing for technical audiences in software, IT, engineering, or related industries
• Familiarity with Agile or Scrum environments
• Basic understanding of programming languages or APIs
• Experience with content management systems (CMS) or documentation platforms
• Knowledge of UX writing principles or information architecture

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays and PTO
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.