HR Shared Services Specialist

Job Summary:

The HR Shared Services Specialist assists the Human Resources team in uploading, processing, and reporting on transactions related to employee and payroll data. This includes working with employees, the HR team, as well as external vendors and government entities to ensure accurate data is provided. This individual will support the Human Resources organization from our Global HRIS team. The HR Operations Analyst has knowledge of process controls, data consistency, documentation, process improvement, and reporting and will problem solve, multi-task, and drive consistency and constancy in all geographic areas.

Essential Duties & Responsibilities:

• Global HR Transaction Management: Process and manage all global employee data changes, including onboarding, offboarding, transfers, promotions, and terminations.

• Documentation & Reporting: Develop and maintain comprehensive documentation, including process maps, KPIs (Key Performance Indicators), and SLAs (Service Level Agreements).

• Employee Support: Serve as the primary point of contact for all global HR inquiries, providing timely and effective support through the Oracle HCM platform and other channels.

• System Administration: Administer and maintain Global HRIS (Human Resources Information System), with a focus on Oracle HCM Cloud, to ensure data integrity and security for all employee groups.

• Timecard Correction:

  • Receive and validate the correction request, checking approval, supporting evidence and policy compliance

  • Update the time entry in the system (e.g., Oracle /SAP), get manager approval where needed, and reconcile with leave and overtime records

  • Run exception and variance reports before payroll cut-off to catch errors, and close tickets with an audit trial

  • Handle retro or out-of-cycle corrections by coordinating with Payroll, and document root causes to reduce repeat errors

• Payroll Coordination: Coordinate the timely and accurate processing of payroll for various employee groups.

• Payroll & Benefits Support: Support U.S. payroll and benefits administration, ensuring accuracy and compliance with federal and state regulations. This includes uploading and reconciling payroll data with providers, government agencies, and the HRIS.

• Process Optimization: Provide system support and continuously optimize global and regional HR systems to enhance efficiency and user experience.

• Stakeholder Collaboration: Work closely with HR Business Partners and other stakeholders to resolve complex HR-related transactions.

• Inbox Management: Proactively monitor the HR Systems ticketing inbox for transactions.

Qualifications and Experience:

• 4-6 years’ experience in a relevant job role
• Bachelor’s/master’s degree in human resources or equivalent experience is required.
• Demonstrated experience in managing a ticketing system and achieving high resolution rates.
• Excellent communication skills, both written and verbal, with the ability to manage a high volume of global inquiries professionally.
• Proven ability to work independently, manage multiple priorities, and contribute to a team-oriented environment.
• Strong analytical skills and experience in generating and presenting HR reports