Lead Business Analyst

Role overview

The Lead Business Analyst will operate across complex problem spaces, spanning multiple products, services or client programmes. The role sets direction for business analysis, owns key stakeholder relationships and ensures proposed solutions align with business, user and strategic needs.

You will work with multidisciplinary teams across data, AI, software engineering, product, QA and delivery to create practical outcomes for clients and end users.

Key responsibilities

• Lead business analysis across complex programmes, setting standards for discovery, requirements and analysis outputs.
• Own senior stakeholder relationships and support teams in managing competing priorities and expectations.
• Guide problem, context and option analysis to ensure recommendations are evidence-based and strategically aligned.
• Set standards for requirements, user stories, acceptance criteria, business models and traceability.
• Work with technical, product, UX and delivery specialists to analyse systems, data, processes and operating models.
• Coach business analysts and contribute to the development of the business analysis community.

Essential skills and experience

• Extensive business analysis experience across complex digital products, services or transformation programmes.
• Strong knowledge of Agile, Scrum, Kanban and other delivery approaches, with the ability to tailor methods to context.
• Expert stakeholder management, negotiation and facilitation skills with senior audiences.
• Ability to define and manage complex business and user needs, requirements and traceability standards.
• Experience leading business process improvement, option analysis and change impact assessment.
• Ability to coach others and set consistent business analysis standards across teams.

Desirable skills and experience

• Experience with enterprise or business architecture, operating models or capability mapping.
• Experience in consulting, public-sector, regulated or multi-supplier delivery environments.
• Experience using Jira, Confluence, Miro, BPMN, UML or similar analysis tools.

What success looks like

• Complex needs are translated into clear, prioritised and traceable delivery outcomes.
• Stakeholders are aligned around evidence-based recommendations and delivery priorities.
• Business analysis standards are consistent and adopted across teams.