Business Analyst

Role overview

The Business Analyst will help AWTG and its clients understand business problems, user needs, processes and requirements. The role supports small to medium projects and larger programmes by producing clear analysis outputs that guide design, development and testing.

You will work with multidisciplinary teams across data, AI, software engineering, product, QA and delivery to create practical outcomes for clients and end users.

Key responsibilities

• Work with stakeholders and users to elicit, analyse and validate business and user needs.
• Define requirements artefacts such as problem statements, epics, features, user stories and acceptance criteria.
• Map business processes, information flows and system interactions to identify gaps and opportunities.
• Support prioritisation by presenting evidence, options, benefits and impacts clearly.
• Collaborate with product, UX, technical and QA teams to ensure requirements are understood and testable.
• Maintain documentation and traceability in line with project delivery standards.

Essential skills and experience

• Experience working as a business analyst or in a closely related digital delivery role.
• Ability to communicate clearly with technical and non-technical stakeholders.
• Understanding of Agile delivery, user stories, acceptance criteria and iterative ways of working.
• Experience analysing processes, systems, data or user journeys to identify problems and opportunities.
• Ability to support workshops, interviews and requirements gathering activities.
• Good documentation skills and attention to detail.

Desirable skills and experience

• Experience with Jira, Confluence, Miro, process mapping or requirements management tools.
• Experience working with user researchers, designers, developers and testers.
• Knowledge of business process improvement, testing support and user experience analysis.

What success looks like

• Business and user needs are clearly captured and understood by the team.
• Requirements support effective design, development and testing.
• Stakeholders have confidence in the analysis, options and recommendations.