Business Product Analyst Level 2

Type of vacancy: Regular

City: Schiphol Oost

Hours per week: 32-40

Education: Hbo; Wo

Apply before: 10/29/2026

Introduction

The world is at your feet as a Business Product Analyst at KLM. Not only will you work on improving digital products, but you will also make an impact on the business by optimizing processes and putting user needs at the center. Step on board and contribute to an innovative and dynamic team where you can develop yourself and make a difference. We look forward to meeting you!

What are you going to do?

As a Business Product Analyst, you are the link between the users and the product teams. You ensure that digital products meet the right requirements and are used effectively.

• You analyze current business processes, identify inefficiencies, and help design new processes.
• You gather user requirements, translate them into concrete product features, and assist the product owner in prioritizing these requirements.
• You conduct user tests to ensure that the product meets user needs.
• You support the product teams in improving the user experience and ensure higher adoption of the product.
• You are the point of contact for users who report issues and help resolve them.

Where do you land?

You will land within one of the product teams within our department. Business Platform Flight deals with several key processes in preparation for and on-board flights. It ranges from training pilots on time so they are qualified to fly, to optimizing crew scheduling, fuel and meals on-board.

We are looking for BPA’s in the following Value streams:

• Air Traffic Management: Supporting Flight Operations in being able to fly as efficiently as possible in the KLM network.
• Planning & Assignment: Supporting Inflight Services (Cabin Crew) and Flight Operations (Flight Crew) on the complex process of creating and maintaining crew rosters, considering all EASA regulations and CLA requirements.

Based on a personal profile and knowledge, other Value streams can also be considered now or in the future.

Your profile

We are looking for an enthusiastic and proactive professional with the necessary knowledge and experience in understanding and improving business processes and translate improvements and business requirements into technological developments; someone who will help us to continuously improve and maximize the value of our products on an on-going basis.

• The ability to use data analysis techniques to quickly analyze the impact of a product on defined key performance indicators;
• You easily switch between different tasks and work well with both users and development teams.
• You have at least 1-4 years of experience in business analysis or product development, preferably in a digital environment.
• You have experience in gathering and prioritizing user requirements.
• Familiar with improving user adaption by recognizing and tackling issues with the product.
• You have a bachelor's or master's degree and speak fluent English (Dutch is not required, but it is an advantage).
• Domain knowledge is a pre.

Competencies

• Organizational awareness
• Problem analysis
• Overseeing business processes
• Interpersonal sensitivity
• Multicultural awareness
• Innovation
• Impact

Competencies

We offer

• A challenging role with a unique employer in the Netherlandss;
• A gross monthly salary between € 3.796,93and € 5.424,18;
• Plenty of room for personal development and great advancement opportunities;
• Shift work allowance of up to 30%
• A good pension scheme;
• 8% holiday allowance;
• A year-end bonus of 8.33% (only to be used for OSG and MSG 1,2,3);
• A profit-sharing scheme, up to 20%;
• 25 days of paid holiday and 5 additional days off;
• 7 extra days off it you work irregulard shift;
• Great discounts on airline tickets (after at least 6 months of employment);
• A sustainable transport policy - use all public transport for your commute within the Netherlands, free of charge;
• If your job allows: working from home and up to 8 weeks working abroad (within the EU and Caribbean);
• Discount of your health insurance;
• A personal budget for sustainable employability.

Ready for your next destination?

Don’t wait any longer and apply for this function before the final boarding call on 10/29/2026! A motivation letter is no longer required; we will simply ask you a couple of questions during your online application. The selection process consists of two interviews and a security screening.

Candidates who are positively selected for the first interview will receive an email allowing them to choose a suitable time slot themselves. This keeps the process fast and clear, and puts you in control of your schedule. You'll hear from us within two weeks after the vacancy closes.

Through your personal candidate profile, you can log in at any time. There you'll find the vacancy you applied for - even after it has closed - as well as a clear dashboard with any other ongoing applications within KLM, including status updates.

Do you have the drive to grow further in this role? Then we look forward to your application. Within two weeks, you will receive a message from us.

Did you know that according to research, women are less likely to apply than men when they don't meet all the job requirements? What a shame. Because, in our view, 'the perfect candidate' is a myth. So, if you have the drive to grow in aspects of this role, we look forward to your application.

A reference check can be part of the application procedure.

Questions?

If you would like to know more about the position, please contact the hiring manager. Call or e-mail the recruiter for questions about the application process. In both cases, don't forget to mention the vacancy number: #22523. At KLM, we believe in the power of diversity. Would you like to read more about this? Please see our statement.

Hiring manager

Bram Koetsveld: [email protected] 0638992737

Recruiter

Marc van der Eijk: [email protected] +31 639680073

Details from this vacancy are not to be used for marketing purposes.